MOHAMMED ATIF ALI

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Managed customer relations on ongoing basis to maximize customer retention.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Liaised between customers and organization with particular focus on working with sales department.
• Developed and implemented standards for staff to provide consistent service to customers.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Created customer support strategies to increase customer retention.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
• Made customers aware of current and new programs and services.
• Managed department call volume of 150-450 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed senior-level personnel working in marketing and sales capacities.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.

PREVIOUS EXPERIENCE -

Worked as an Integrator in Apollo Home
Health Care from 04-11-2022 till 11-09-2023

Worked as customer support associate at RAKSHA HEALTH CARE (RICARIA) from 2-01- 2020 till 25-12-2020