Mohammed Amer
Hyderabad
Summary
Proven track record in enhancing system performance and reducing bounce rates by over 20% at Orienttech. Skilled in data backup and recovery, and exceptional at providing end-user support. Demonstrates strong problem-solving abilities and a commitment to achieving customer satisfaction through diligent work and effective communication.
Overview
5
5
years of professional experience
Work History
Desktop-support-engineer
Orienttech
08.2016 - 10.2017
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Search Engine Optimization Analyst
Bright Star IT Solutions
09.2012 - 11.2015
- Reduced bounce rates by analyzing user behavior data and making necessary adjustments to website design elements for enhanced usability.
- Created and maintained project documentation outlining objectives, strategies, timelines, and key performance indicators for effective communication with both internal teams and clients.
- Participated in cross-functional teams to align SEO efforts with broader marketing initiatives for a cohesive digital strategy.
- Worked closely with web developers to ensure SEO best practices were implemented during website redesigns and new feature launches.
Education
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
Hyderabad, India05.2012
Skills
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Software Upgrades
- Friendly and Patient
- Online Chat Support
- Problem-Solving
- Project Coordination
- Hardware Evaluations
Accomplishments
- Achieved Emlopyee of The year by reaching the given target with accuracy and efficiency at Bright Star IT Solutions.(India)
Hobbies
Traveling.
Reading.
Writing.
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Intermediate (B1)
Timeline
Desktop-support-engineer
Orienttech
08.2016 - 10.2017
Search Engine Optimization Analyst
Bright Star IT Solutions
09.2012 - 11.2015
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
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