Mohammed Abdul Wasay
Team Lead
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work History
Customer Service and Business Operations Team Lead
NEW ENGLAND SEAFOOD (JOII) – LONDON, UK
9 2023 - 6 2024
- Collaborate with other departments to ensure a seamless customer experience
- Develop and maintain relationships with key customers and stakeholders
- Monitor and analyze customer service metrics to identify areas for improvement
- Train and coach customer service representatives on best practices and customer service skills
- Suggesting new procedures to improve customer service
- Using customer relationship management software (CRM) to document customer interactions
- Manage timely/accurate processing of all items in order to achieve quality standards of service and accuracy.
Customer Service and Business Operations Advisor
NEW ENGLAND SEAFOOD (JOII) – LONDON, UK
07.2022 - 09.2023
- Receive and record stock that has been dispatched to various suppliers
- Adapt to a changing and exciting environment
- Provide price quotations to key customers
- Managing credit and debit notes to customers and suppliers
- Skilled at working with a large number of customers
- Ensure all administrative tasks are done correctly and promptly, including returns, stock checking and analysis
- Communicate with clients and customers via e-mail and telephone to answer any queries and perform administrative tasks
- Complete all administrative tasks accurately and on time, including returns, stock checking and analysis
- Process customer sales orders within the Enterprise Resource Planning (ERP) system.
Customer Service Expert
SITEL (SSE PLC) – LONDON, UK
01.2021 - 07.2022
- Awarded Best Customer Service in the Uswitch Energy Awards 2021
- Actively listen to customer feedback and complaints to improve service quality and resolve queries
- Resolve customer issues related to billing and electric and gas meters
- Adhere to company guidelines and procedures to enhance customer service quality
- Comply with General Data Protection Regulation (GDPR) at all times
- Utilize various systems to facilitate customer queries
- Handle data appropriately to prevent misuse
- Collaborate with colleagues to resolve customer complaints and deliver the best customer experience.
Customer Service Representative
FEDEX, SAUDI ARABIA
02.2019 - 06.2020
- Communicate with export and import authorities, customers, and suppliers in relevant territories and countries to ensure efficient and lawful relations and activities
- Maintain effective business relationships with customers and company managers at national and international levels to gain support for business-focused improvements
- Report to the Imports Manager on a day-to-day basis to ensure all import shipments meet customer standards and company service levels
- Liaise with overseas offices to monitor shipment movements, taking responsibility for tracking progress and keeping customers informed of the status.
Associate
Apple
03.2018 - 09.2018
- Working with the team in creating the best maps experience on Apple maps platform.
- Coordinating, and achieving the goals set out by the team leaders for better performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
MBA -
Amjad Ali Khan College of Business Administration
Hyderabad, India 05.2001 - 05.2017
Bachelor of Commerce -
St Joseph's Degree & PG College
Hyderabad, India06.2015
Skills
Reporting
ERP proficiency
Customer service
Administration
Communication
Advanced Excel
Adaptability
Quoting
Team Building
Relationship-building
Timeline
Customer Service and Business Operations Advisor
NEW ENGLAND SEAFOOD (JOII) – LONDON, UK
07.2022 - 09.2023
Customer Service Expert
SITEL (SSE PLC) – LONDON, UK
01.2021 - 07.2022
Customer Service Representative
FEDEX, SAUDI ARABIA
02.2019 - 06.2020
Associate
Apple
03.2018 - 09.2018
MBA -
Amjad Ali Khan College of Business Administration
05.2001 - 05.2017
Customer Service and Business Operations Team Lead
NEW ENGLAND SEAFOOD (JOII) – LONDON, UK
9 2023 - 6 2024
Bachelor of Commerce -
St Joseph's Degree & PG College
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