Mohammed Abdul Salam
Hyderabad
Summary
Solutions-oriented engineering professional with strong understanding of product development process. Brings excellent interpersonal and communication skills to work effectively with colleagues, management and vendors. Proactive in identifying areas of improvement and taking steps to drive successful completion of projects.
Overview
8
8
years of professional experience
Work History
Senior Executive Consultant
Regalix India Pvt Ltd
02.2022 - 05.2023
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Educated associates on market trends and stayed up-to-date on forecasts.
Customer Service Associate
Sutherland Global Solutions
07.2020 - 12.2021
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Senior Travel Advisor
Teletext India Ltd
05.2018 - 05.2019
- Worked as a Sales Travel Advisor.
- Job Role was to guide united Kingdom Clients to get the best holiday experience
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Travel Advisor
Adroit Neo Tech Solutions
03.2017 - 05.2018
- Worked as Sales Travel Advisor
- Job Role was to guide United Kingdom clients to get best holiday experience
- Used to confirm the flights and accomodations online
- Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
HVAC Engineer
AMBICA ENGINEERING WORKS
01.2015 - 06.2016
- Designed HVAC systems and specified components for successful installation and operation.
- Repaired and installed split systems, chillers and boilers.
- Developed instrument diagrams, formal calculations and equipment datasheets.
- Coordinated with engineering group and other disciplines to develop new system designs.
Education
Bachelors In Technology - Mechanical Engineering
KNRR College of Engineering And Research
India11.2016
MEP Design And Drafting Engineer - Mechanical, Electrical & Plumbing .
I Mech
India02.2016
Board of Intermediate - Mathematics, Physics & Chemistry
MS Junior College
India03.2011
Board of Secondary School -
Tulasi High School
India03.2009
Skills
- Problem-Solving
- Data Entry
- Excellent Communication
- Training and Development
- Self-Motivated
- Good Telephone Etiquette
- Written Communication
- Multitasking Abilities
- Analytical and Critical Thinking
- Microsoft Work
- Microsoft Excel
- Sales Force
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Telugu
Intermediate (B1)
Additional Information
- Father's Name : Mohammed Jahangir
- DOB : 20th March 1994
- Nationality : Indian
- Marital Status : Unmarried
Timeline
Senior Executive Consultant
Regalix India Pvt Ltd
02.2022 - 05.2023
Customer Service Associate
Sutherland Global Solutions
07.2020 - 12.2021
Senior Travel Advisor
Teletext India Ltd
05.2018 - 05.2019
Travel Advisor
Adroit Neo Tech Solutions
03.2017 - 05.2018
HVAC Engineer
AMBICA ENGINEERING WORKS
01.2015 - 06.2016
Bachelors In Technology - Mechanical Engineering
KNRR College of Engineering And Research
MEP Design And Drafting Engineer - Mechanical, Electrical & Plumbing .
I Mech
Board of Intermediate - Mathematics, Physics & Chemistry
MS Junior College
Board of Secondary School -
Tulasi High School
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