Mohammad Abdul Mufeed

–Buyer Abuse Radar and Decision Quality, BRP

• 5+ years of experience in Fraud detection
• Supporting Operations and Training delivery in mentoring tenured/new hires.
• Maintain high standards using CTPS standard operational procedures. Also,identifying known fraud patterns, discover new modus operandi trends and take actions to minimize risks.
• Developed comprehensive investigation plans to ensure thorough examination of complex cases.
• Streamlined workflows within the department by identifying opportunities for automation or centralization without compromising accuracy or effectiveness in case resolution efforts.
• Mentored junior investigators to improve their skills and knowledge through hands-on training and guidance.
• Assisted with the development and implementation of new policies and procedures for the investigation unit to maintain compliance with standard operating procedures.
• Delivered training presentations on various investigative techniques to internal teams as well as external partners.
• Improved case resolution times by streamlining investigative processes and implementing best practices.
• Implemented quality assurance measures to maintain a high level of integrity within all aspects of the investigation process.
• Evaluated the performance of investigative team members, providing constructive feedback and coaching for continuous improvement.
• Conducted high-level research and analysis to identify trends, patterns, and relationships in Fraud activity.
• Led cross-functional teams during multi-agency investigations, fostering cooperation among diverse groups of professionals.
• Reduced backlog of cases by prioritizing tasks, delegating responsibilities, and tracking progress.
• Ensured timely completion of assignments by effectively managing resources, setting deadlines, and monitoring progress.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Managing queries of various stakeholders through the discovery radar tool.
• Help collating the business data of operational stakeholders for weekly business reports.
• Supporting peers in important business decisions while actively seeking opportunities for business improvement.
• Point of Contact for handling the Live tracking tool for GAP function to enhance new hire learning experience and better decision quality.
• Maintain high levels of confidentiality among the team and different stakeholders associated with the BARD function.
• Identifying opportunities across functions to improve and effectively push process improvements for Customer Experience.
• Proactively mentoring New Hires/Upskill Investigators on different clusters based on the business requirement
• Conduct quality assurance controls of clients documentation.
• Taking appropriate action to identify and help to minimize the risk posed by fraud patterns and trends
• Collaborated data and identified patterns and trends potentially indicative of unethical activity
• Provided managers with input on company policies and industry best practice standards to suggest enhancements to standard operating procedures.
• Planning Scheduling and Mentoring New Talents when Hired
• Capacity Planning and Workflow Management on Daily basis to meets the Business requirement
• Planned and executed audits for stakeholders as Business requirement