MOHAMMAD SHAHZAN AHMED
Hyderabad
Summary
Experienced in eCommerce Logistics with 8+ years of cross-functional expertise. Skilled in resolving customer issues through effective communication with higher management. Committed team player dedicated to continuous improvement and excellence. Proficient in managing stress and motivating teams to deliver exceptional performance, even in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Assistant Team Lead
Delhivery
2019.09 - 2022.11
- Monitoring repartees on performance through productivity, closure.
- Handling the smooth operation of warehouse stock of Incoming and outgoing through company software.
- Making roster planning of delivery executives for weeklyoffs and leaves
- Resolving Delivery Executive issues regarding Salary,Fuel and Mobile reimbursement.
- Attendance regularizations for delivery executives
- Making Dispatch planning and execution.
- Handled B2B, B2C,C2C and Banking Shipment to delivery, along with Reverse pick as per Route plan
- Audit of shipment daily which is left in premises.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Assisted in recruiting , conducting interviews, and onboarding new employees.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Cash deposition which was collected yesterday
Vulcan Xpress Pvt Ltd
Supervisor
2016.09 - 2019.05
- Load planning and Scheduling of route process to Bike riders
- Plan inbound and outbound process with hub incharge
- Handling the Stationary Purchase will use in daily operations
- Resolving the Customer issue.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Daily briefing with team to increase the performances.
Data Entry Clerk
Quickdel Logistics Pvt Ltd
2014.08 - 2016.05
- Worked as a data entry operator where my role are inbound and outbound of shipment data
- Resolving customer complaints
- Arrange the delivery of parcel as per customer request
- Maintain daily record in ms excel
- Maximize the daily and monthly performance
- Verify the undelivered shipment with customer to cross check the remarks
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Accounting And Finance
Osmania University
Hyderabad, India11.2019
Associate of Arts - Accounting And Finance
Ms Junior Collage
Hyderabad, India05.2014
High School Diploma -
Peace Angels High School
Hyderabad05.2012
Skills
- Team Building
- Team Management
- Inventory Management
- Performance Monitoring
- Problem-solving abilities
- Analytical Thinking
- Team Supervision
- Mentoring
- Client Service
- EXPERT IN COMPUTER
- Problem-Solving
- Microsoft Office Suite
Additional Information
8 Years 0 Month
Languages
English
Intermediate (B1)
Urdu
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Assistant Team Lead
Delhivery
2019.09 - 2022.11
Vulcan Xpress Pvt Ltd
Supervisor
2016.09 - 2019.05
Data Entry Clerk
Quickdel Logistics Pvt Ltd
2014.08 - 2016.05
No Degree - Accounting And Finance
Osmania University
Associate of Arts - Accounting And Finance
Ms Junior Collage
High School Diploma -
Peace Angels High School
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