MOHAMED ABDULLAH
Customer Relationship Manager
Bangalore
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Sales Marketing Executive
Universal Foods Creamy Delight
05.2024 - Current
- Developed strong client relationships for increased customer loyalty and repeat business.
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Delivered compelling presentations to secure new business opportunities and partnerships.
- Managed sales pipelines effectively, leading to consistent achievement of quotas.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
Client Account Manager
Mygate
6 2023 - 4 2024
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Identifying upselling and cross- selling of the SAAS product to enhance company’s growth
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Developed customized financial plans tailored to individual client goals
- Develop sales and marketing strategies and provide insights that help drive customer centric initiatives
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
BBA - General
Madras Christian College
01.2020 - 01.2023
12th - undefined
Chennai Public School
01.2019 - 01.2020
10th - undefined
Vels Vidhyashram
Skills
Technical understanding
Upselling strategies
CRM software proficiency
Data-driven decision-making
Customer Service
Problem-Solving
Sales strategy
Client Relationship Management
Goal Setting and Achievement
Teamwork and Collaboration
Accomplishments
- Rewarded with SPOT award in the first month of Employment in Mygate.
- Recognized as Dashing Debut from the Co-Founder within the 4th month of Employment in Mygate.
- Served as Vice Captain of 'BBA Intra Department Festival' at Madras Christian College.
- Served as an organizer for Department under College cultural (2022).
- Participated in B-Plan at Madras Management Association (2021).
- Participated as Delegate in ILMUNC (2018).
Certification
Digital Marketing course
Researchconducted
- Marketing Research on 'A Study on Consumer brand loyalty towards Dove beauty bar'.
- Secondary Research paper on 'The study of Surrogate advertising and its effectiveness among viewers'.
Timeline
Sales Marketing Executive
Universal Foods Creamy Delight
05.2024 - Current
BBA - General
Madras Christian College
01.2020 - 01.2023
12th - undefined
Chennai Public School
01.2019 - 01.2020
10th - undefined
Vels Vidhyashram
Client Account Manager
Mygate
6 2023 - 4 2024
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