Mireille EGBARA Customer Experience Specialist
Lomé
Summary
A Bilingual Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Executive Assistant (Client & BD Support)
AFRIK CREANCES HOLDING
08.2023 - Current
- Primary point of contact between the executive and internal/external stakeholders, including clients, partners, and regulatory bodies.
- Assisted in the creation of promotional materials, ensuring brand consistency across platforms.
- Project Lead for the coordination of the company’s annual International Financial Forum.
- Developed and executed marketing and communication strategies to enhance brand visibility and engagement.
- Implemented process improvements that streamlined workflow.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Mentored junior staff on best practices for customer interaction and project execution.
- Coordinated events and promotional activities to drive brand awareness and customer interaction.
- Managed social media accounts, curating content that resonated with target audiences.
Banking Operations Assistant
NSIA BANK BENIN
02.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Analyzed transaction patterns to identify opportunities for process improvements and efficiency gains.
- Maintained organized workstations while ensuring compliance with safety standards.
Customer Service Sales Representative
MOOV (Etisalat)
02.2015 - 07.2016
- Managed customer inquiries using CRM software, ensuring timely and accurate responses.
- Executed marketing, communication and business growth activities to drive sales.
- Developed product knowledge to effectively address customer concerns and promote sales.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
Bilingual Call Center Representative
Media Contact Benin (MCB)
10.2014 - 02.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled high-volume calls while maintaining quality standards and customer satisfaction levels.
- Documented interactions accurately in CRM system to ensure seamless follow-up and case resolution.
Education
Master's program - Commercial Expertise and Business Development
Pigier
Cotonou06.2022
Diploma - Marketing and Sales
HECM
Porto-Novo07.2012
Skills
- Customer service proficiency
- Meticulous attention to detail
- Strong organizational skills
- Fluent bilingualism
- Cross-cultural awareness
- Negotiation techniques
- Event planning
- Adaptability
- Critical thinking
- Work ethic
Certification
- Stakeholders Relationship Management
Credential URL
- Business Development Foundations
Credential URL
- Customer Success: Skills for Successful Client Interactions
Credential URL
- Lead Generation Foundations
Credential URL
- Developing Your Emotional Intelligence
Credential URL
Languages
English
Native or Bilingual
French
Native or Bilingual
Extracurricular activities
- Event organization / coordination
Organized corporate events, workshops and internal team events.
- Bilingual Translation & Transcription
Translated and transcribed audio between French and English.
- Charity Volunteering
Assisted in planning and coordinating donation drives for orphans, with participation in resource contributions and distribution.
Qualities
Integrity - Discretion - Proactivity - Resilience
Personal Interests
Travel - Digital innovation - Meditation
References
- Délali, AKAHOUN, Administrative and Finance Manager, dakahoun@gmail.com, +22890200628, AFRIK Créances Holding, Togo
- Marie-Joelle, HOUNGBO, Head of Quality service department, bessanjoelle@gmail.com, +22997075310, NSIA Bank, Cotonou
- Isaac, HOUNSINOU, Head of logistics and procurement department, isaac581@gmail.com, +22997601267, NSIA Bank, Cotonou
Timeline
Senior Executive Assistant (Client & BD Support)
AFRIK CREANCES HOLDING
08.2023 - Current
Banking Operations Assistant
NSIA BANK BENIN
02.2022 - 07.2023
Customer Service Sales Representative
MOOV (Etisalat)
02.2015 - 07.2016
Bilingual Call Center Representative
Media Contact Benin (MCB)
10.2014 - 02.2015
Diploma - Marketing and Sales
HECM
Master's program - Commercial Expertise and Business Development
Pigier