MICHAEL PAUL
Inside Sales Account Representative
Hyderabad
Summary
Goal-oriented Inside Sales Manager with experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
9
9
years of professional experience
Work History
Account Manager, Inside Sales
Dell Technologies (USA)
07.2023 - Current
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
- Implemented upselling techniques to increase revenue and move product.
- Conducted thorough needs assessments to identify appropriate products or services for each customer, ensuring optimal satisfaction levels.
Inside Sales Account Manager
Dell Technologies (ANZ)
07.2022 - 06.2023
- Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Conducted market research to stay informed about industry trends, enabling customization of messaging for increased relevance to target audiences.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
Inside Sales Representative
Dell Technologies (UK)
10.2015 - 06.2022
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Set up new accounts, established customer credit, and set up payment methods
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Emphasized product features based on analysis of customers' needs
- Determine needs, delivered solutions and overcame objections through consultative selling skills
Education
MBA - Marketing
Amity Global Business School
Hyderabad, India 05.2001 -
Skills
Timeline
Account Manager, Inside Sales
Dell Technologies (USA)
07.2023 - Current
Inside Sales Account Manager
Dell Technologies (ANZ)
07.2022 - 06.2023
Inside Sales Representative
Dell Technologies (UK)
10.2015 - 06.2022
MBA - Marketing
Amity Global Business School
05.2001 -
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