MELWYN MRINAL
Inside Product Specialist 3
Bengaluru
Summary
An Inside Product Specialist with a proven track record in the Pre-sales division at Dell Technologies, playing a pivotal role in helping customers accelerate their Digital Transformation by modernizing their IT infrastructure, focusing on delivering high-quality technical solutions that enhance operational efficiency, agility, and overall customer experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Inside Product Specialist
Dell Technologies
Bengaluru
01.2020 - Current
- Serving as the primary technical presales point of contact for 100+ commercial accounts, addressing a wide range of data center challenges and enabling the customer to consolidate and modernize their infrastructure.
- Leading technical discussions using the DADD (Discover, Analyze, Design, and Defend) framework to understand customers’ environments, pain points, and challenges. Provided customer-centric solutions and proposals based on these insights, aiding them in their digital transformation journey, focusing on customer experience.
- Delivering product demonstrations and technical proposals to potential and existing customers, effectively highlighting the features and benefits of Dell's storage, server, networking, data Protection and software portfolio.
- Collaborating with sales, partners, specialty, post-sales, project management, and support teams to increase productivity and enhance the overall customer experience.
- Successfully contributed to achieving revenue growth of over $5 million and generated pipeline of over $10 million across multiple key accounts in FY24, working closely with the account sales team to drive business outcomes.
- Mentoring new team members by training them on products, tools, and processes, ensuring high-quality work and fostering a well-functioning team ecosystem.
- Was recognized with the "Game Changer" award for stellar contributions in enabling field sales and customer satisfaction.
Marketing and Operations Analyst
Endeavour Careers
Bengaluru
09.2019 - 01.2020
- Delivered informative demo sessions on a wide range of courses offered at Endeavor Careers, including CAT, GMAT, GRE, CLAT, and others, highlighting the depth and quality of the coaching programs to prospective students.
- Provided one-on-one counseling to walk-in customers, thoroughly assessing their learning needs goals and recommended the most suitable courses.
- Generated leads through cold calling and outreach programs, and converted these leads to customers.
- Effectively negotiated with potential clients to secure enrollments by offering discounts, flexible payment plans, leading to a high conversion rate and customer satisfaction.
Education
Bachelor of Engineering - Telecommunications
CMR Institute of Technology
Bengaluru, India 08.2015 - 07.2019
Skills
Solution Architecture
IT Infrastructure Management
Data Center Infrastructure
Technical Product demonstrations
Technical PreSales expertise
Effective Communication
Customer Success
Thought leadership
Certification
Information Storage and Management v4
Timeline
Inside Product Specialist
Dell Technologies
01.2020 - Current
Marketing and Operations Analyst
Endeavour Careers
09.2019 - 01.2020
Bachelor of Engineering - Telecommunications
CMR Institute of Technology
08.2015 - 07.2019
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