Mehul Shah
Secunderabad
Summary
Collaborative leader partnering with coworkers to promote an engaged, empowering work culture. Strong track record in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Manager Operations
JP Morgan Chase
12.2022 - Current
- Managing & monitoring the performance of team members to ensure efficiency in operations and meeting of individual and group targets.
- Demonstrated ability in Stakeholder management, Operations Management, Communications, Conflict management ability with integrity while achieving Business and Operational Goals.
- Managed the Book of Work for the South and Healthcare Market, while ensuring nil breaches and escalations.
Manager Operations, Fraud Mitigation
HSBC Bank
10.2021 - 12.2022
- Managing & monitoring the performance of team members to ensure efficiency in operations and meeting of individual and group targets.
- Determining training needs of employees and conducting suitable training programs on technical and soft skills to enhance their operational efficiency leading to increased productivity.
- Demonstrated ability in Stakeholder management, Process Improvement Projects, Analytical skill & Reporting, Operations Management, Communications, Conflict management ability with integrity while achieving Business and Operational Goals.
- Upgraded process documentation and effectively managed change with support of enabling teams to ensure proper implementation of the new procedures.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Manager Ops Support
HSBC Bank
07.2018 - 09.2021
- Primary role is to conduct quality checks for the team and provide referrals, training and handle escalations.
- Determining training needs of employees and conducting suitable training programs on technical and soft skills to enhance their operational efficiency leading to increased productivity.
- Managed the people's committee apart from managing my BAU tasks.
- Creating / Modifying Standard Operating Procedures and Training manuals.
Complaints Specialist & Quality Checker
HSBC Bank
09.2014 - 07.2018
- As a Complaints Queue-owner, maintained, produced and effectively distributed complaints from the queue to ensure that maximum complaints were resolved.
- Ensured all customer complaints were responded and subsequently resolved to satisfaction.
- Managed audits for the team by conducting an end to end review before the complaint handler files the complaint.
- Ensured that the complaints related records and folders are maintained as per Data Retention Matrix.
- Successful and encouraging interaction with internal customers such as Branch and Relationship Managers, Business/Corporate/Purchasing and Premier Team Members, Branch Personnel, Intelligence Department, Commercial Support and CSC Operatives has been possible by demonstrating the ability to relate to a variety of people and situations.
Fraud Officer
HSBC Bank
03.2012 - 09.2014
- Supported the identification, assessment and reporting risk related to fraud and related control environments.
- Stayed current with emerging fraud trends and made recommendations for detection and prevention processes.
- Coordinated the investigation of fraud issues with the appropriate fraud investigative unit.
- Interacted and communicated with the Bank's departments in identifying fraud and detecting trending issues.
- Developed, maintained, and disseminated knowledge on current fraud trends and issues.
Education
HSC -
Lala Lajpat Rai College
Skills
- Collaborative team member
- Effective team management
- Flexible problem-solving
- Rapid learning ability
- Creating effective strategies
- Effective communication
- Strong relationship-building abilities
- Goal-driven
- Employee engagement
- Performance assessment strategies
Rewards And Recognition
- Received Night of Stars Award in 2018
- Team of the Quater
- Accredited in Opex Workshop
- Certified Buplas Coach
Timeline
Manager Operations
JP Morgan Chase
12.2022 - Current
Manager Operations, Fraud Mitigation
HSBC Bank
10.2021 - 12.2022
Assistant Manager Ops Support
HSBC Bank
07.2018 - 09.2021
Complaints Specialist & Quality Checker
HSBC Bank
09.2014 - 07.2018
Fraud Officer
HSBC Bank
03.2012 - 09.2014
HSC -
Lala Lajpat Rai College
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