Mehnaz Ashfak Shaikh

Analysis & Insights

• Conducted ad-hoc analyses to address business inquiries, providing actionable insights to stakeholders and enhancing operational efficiency.
• Performed gap analyses to identify and document process inefficiencies, proposing solutions to improve customer experience.

Debug Env. & Issue Resolution

• Established and managed a test environment mirroring production systems, successfully troubleshooting and resolving application-level issues with a 90% first-contact resolution rate.
• Developed a comprehensive knowledge base of application-related issues, enabling faster resolution for customers.

Integration & Implementation

• Achieved a 100% success rate in integration testing and implementations across various domains.
• Successfully processed and fulfilled eCommerce orders using EDI processes like 850 and 856.

Project Management & Methodologies

• Implemented best-practice methodologies to improve overall project delivery timelines while maintaining quality standards.
• Engaged with customers to understand business needs and translate them into clear requirements and project scopes.
• Supported software development projects by defining precise requirements and effectively communicating them to technical teams.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.

• ERP System Implementation : With an efficiency rate of 99%, led the implementation, customization, and ongoing maintenance of an ERP system, including configuring settings and parameters to meet unique business needs.
• Documentation Expertise: Developed comprehensive BRDs and FRDs tailored to specific system requirements.
• Cross-Functional Team Collaboration: Collaborated with multidisciplinary teams and stakeholders to ensure alignment of project goals, timely resolution of software defects, and successful outcomes.
• Software Integration and Quality Assurance: Integrated ERP systems with various software platforms, engaged in software design and development meetings, and conducted user acceptance testing to uphold quality assurance standards and verify software compliance with customer specifications.
• Leadership in ERP Deployment: Led the successful deployment of a new ERP system, ensuring smooth transition and user adoption.
• Project Demos and Presentations: Delivered project demos and presentations to stakeholders, showcasing end-to-end project delivery and ensuring clear communication of project progress and outcomes.