Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
• Forecasting and Planning: To forecast and plan the budget to execute the same for all the stores.
• Customer Management: Execution of customer feedback monitor and Customer complaint investigation recovery of the report.
• Marketing support: Execute Local Sales Marketing (LSM) to build sales at outlets at different intervals.
• People Management: Bench planning, Management recruitment, Internal development process (IDP) and conduct ‘Developing
• Finance Management Sales and Profit controls in comparison with Budget Vs Actual, controllable parameters being COL, COS, COSV and monthly profit & loss account review.
• Risk Management: Incident report, Cash handling and collection procedure, Alarm system, Safety procedure for cash control, till control, claiming reporting Handling process in case of robbery etc.
• Inventory Management: Vendor info, lead time and Ordering cycle, Transportation cost control, Food quality control and maintaining cost of sales and its impact procedure of Transfer in and out and receiving storage and its process and tracking of wastage.
• Training Management: People training on different department in the section, process of certification, process on following SOPS according to the guidelines of company.
• Recognition culture: Making recognition culture alive in the organization by appreciating the good work done by rewarding them, making a process to recognize by everyone in the shift.
• Building Brand Value: By following all the process and procedure and following all the guidelines of the organization by providing excellent service, to the customer and the best of the product quality serving to the customer in a friendly manner.
• Coach and support: Providing feedback to the managers helping them in resolving the store issues, helping them in Achieving the target, supporting them in terms of people management helping in achieving them lowest food cost.
Customer Management: Recovering the report by means of customer feedback monitor and complaint investigation execution.
Forecasting and planning: To forecast and plan the budget to execute the same for all the stores.
• Marketing support: Use Local Sales Marketing (LSM) to create sales at several intervals at different shops.
• People Management: Bench planning, Management recruitment, Internal Development Process (IDP) and behavior "Developing"
• Finance Management Sales and Profit Controls Comparatively with Budget Vs Actual, controllable criteria being COL, COS, COSV and monthly profit and loss account review.
• Risk Management: Alarm system, Safety method for cash management, till control, claims reporting handling process in case of robbery etc.; Cash handling and collecting process
Vendor information, lead time and ordering cycle, transportation cost management, food quality control and sustaining cost of sales and its impact process of Transfer in and out and receiving storage and its tracking of wastage.
• Training Management: Individuals undergoing certification in several departments within the section follow SOPS in line with company policies.
• Making recognition culture alive in the company by praising the excellent work done by awarding them, so enabling a process of recognition for every shift employee.
• Building Brand Value: By means of outstanding service, adhering to all the process and procedural guidelines of the company, therefore enabling the customer with the best of the product quality in a friendly manner.
• Coach and assist the managers in resolving the store problems, thereby enabling their achievement of the aim, and in terms of people management assisting them to attain lowest food cost.
• Plan labor, order supplies and meals, and build a restaurant team to daily operations control.
• Following all the policies and guidelines helps one to reach excellence in customer service.
• Attending to consumer complaints and worries.
• Developing bonds between the brand and the consumers.
• Following the SOPS helps one evaluate the faultless product quality for the consumers.
• Keeping the restaurant in great cleanliness to satisfy consumer expectations.
• Providing suitable food preparation and restaurant service excellence training.
• To run staff meetings on regular intervals and guarantee team motivation.
• Training in people management.
• Profit sharing and assisting new Indian store opens.
• Acknowledgement and people development inside the company to implement the good energy.
• Managers the Restaurant's profit and loss account.
• Keeping the restaurant's stock level to enable better running.
• Evaluating the team half yearly and annually.
• Guarantee of high-quality services will lead to client delight and best use of available resources.
• Dealing with officials of several government agencies.
• Plan and implement neighborhood retail promotion.
• Crucially helping the restaurant to reach the lowest possible food cost.
• Respect toward reaching good unit contribution for better future.
• Developing several LMS projects to reach the company target.
• In charge of training staff members for several departments including managers.
• Reviews with relevance and effectiveness.
• Follow the process defined by quality standards.
• Maintaining quick, accurate service, friendly guest relations, and making sure goods line with corporate quality standards.
• Organize and execute local retail promotion.
• Implemented procedures and control systems to preserve hygiene and quality.
• Oversee restaurant operations
• Manage absenteeism and attrition
• Half-yearly and annual performance appraisals for personnel.
• Evaluating staff job knowledge and maintaining personal files.
• Ensure safety and security standards
• Develop business for various sections
• Boost profits by monitoring customer service and SOPs
• Developing customer-brand relationships.
• Hold Review Meetings with Shift Managers
• Create performance management metrics for shift managers and supervisors.
• Ensure Responsible Delegation for Employee Personal Growth and Development
• Weekly meetings with peers from other outlets to share best practices.
• Orientation and on-the-job training for staff
· Certified as Train the Trainer (TTT) in Module Training for KFC Restaurants.
· Certified as Train the Trainer for Training Disabled people for KFC Restaurant
· Certified IOSH Trainer for Health & Safety as per international standards
· Certified in organizing mega events (Movie Premiers & Corporate events)
· Certified in Developing people capabilities at their best level within the organization
· Contributing the EBITDA for the assigned locations on positive side 18 %