Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
MD Parvez

MD Parvez

Hyderabad

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

19
19
years of professional experience

Work History

Operation Manager - Handling 150 Member Team

NOW OPTICS
07.2023 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Raised property accuracy and accountability by creating new automated tracking method.

Operations Manager (Cinema, Magic Planet, Mall Ope

Majid Al Futtaim Group (MAF)
02.2013 - 05.2023
  • Making center visits for verification to enhance the fun movie buffs go through.
  • Oversaw significant projects with the necessary budget and timeframe.
  • Doing audits to guarantee internal brands—that is, the brand reputation is in place and under progress.
  • Maintaining the designated cinema database and handled finance records.
  • Plan and create and deliver all public relations materials as advised.
  • Oversaw all special events and box office operations for every movie and show.
  • Training and developing team activities to provide the clients with improved value for money satisfaction.
  • Minimizing certain expenses and managing overheads will help to boost profitability.
  • Aim driven and capable in managing several projects.
  • Helping the management with good comments to raise operational performance.
  • Within the prescribed limits, managed daily expenses, maintenance costs, and project budgets.
  • Assist regional manager in ground root implementation projects.
  • Plan labor, food and supplies to daily operations to have control.
  • To run staff meetings on regular intervals and guarantee team motivation.
  • In charge of starting new Omani cinemas.
  • In charge of building the local new movie theater.
  • Investigate business prospects in line with industry developments by means of conduct market research
  • Track and oversee the profitability, inventories, resources, budget, and performance.
  • To guarantee ongoing growth, each team member should create personal development plans; regular business meetings and coordination with corporate teams help to guarantee this.
  • Help manager of guide movies in finishing their responsibilities effectively.
  • Organize marketing campaigns to boost brand recognition and bring income.
  • Review the critical path and assist in the business-related execution of any project need.
  • Keep audit records using accepted guidelines.
  • Work with the manager to decide on audit timelines and extent.
  • Helping the team of Magic Planet to run its activities effectively.
  • Dealing with the problems, weekly and monthly audits.
  • Having quarterly meetings with every team member and honoring the achievements of every site to support ongoing corporate expansion.
  • Maximizing foot falls, ATP/RPP/Revenue, in line with the CM and marketing team.
  • Run successful business by analyzing monthly P&L, looking at discrepancies, and acting in corrections.
  • Verify that in terms of health and safety culture the unit follows 100% Safety/security systems.
  • Highlights NPS score and acts on the chances presented by clients.
  • Make sure protocol is being followed by doing compliance audits in the designated sites.
  • Call weekly and monthly meetings in line with the performance driven approach.
  • Guarantees total adherence to CASH SOPs. Control PAR stock at the stores to maximize the money set aside for inventory of items. Make that Unit Operations does not show any incidents of Non-Availability of Stock.

Area Manager

Venky’s PVT LTD (Uttara Foods & Feeds)
01.2012 - 02.2013

• Forecasting and Planning: To forecast and plan the budget to execute the same for all the stores.

• Customer Management: Execution of customer feedback monitor and Customer complaint investigation recovery of the report.

• Marketing support: Execute Local Sales Marketing (LSM) to build sales at outlets at different intervals.

• People Management: Bench planning, Management recruitment, Internal development process (IDP) and conduct ‘Developing

• Finance Management Sales and Profit controls in comparison with Budget Vs Actual, controllable parameters being COL, COS, COSV and monthly profit & loss account review.

• Risk Management: Incident report, Cash handling and collection procedure, Alarm system, Safety procedure for cash control, till control, claiming reporting Handling process in case of robbery etc.

• Inventory Management: Vendor info, lead time and Ordering cycle, Transportation cost control, Food quality control and maintaining cost of sales and its impact procedure of Transfer in and out and receiving storage and its process and tracking of wastage.

• Training Management: People training on different department in the section, process of certification, process on following SOPS according to the guidelines of company.

• Recognition culture: Making recognition culture alive in the organization by appreciating the good work done by rewarding them, making a process to recognize by everyone in the shift.

• Building Brand Value: By following all the process and procedure and following all the guidelines of the organization by providing excellent service, to the customer and the best of the product quality serving to the customer in a friendly manner.

• Coach and support: Providing feedback to the managers helping them in resolving the store issues, helping them in Achieving the target, supporting them in terms of people management helping in achieving them lowest food cost.

  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Restaurant General Manager

KFC YUM INDIA PVT LTD (A FRANCHISEE OF MALAYSIAN H
05.2010 - 11.2011

Customer Management: Recovering the report by means of customer feedback monitor and complaint investigation execution.

Forecasting and planning: To forecast and plan the budget to execute the same for all the stores.
• Marketing support: Use Local Sales Marketing (LSM) to create sales at several intervals at different shops.
• People Management: Bench planning, Management recruitment, Internal Development Process (IDP) and behavior "Developing"
• Finance Management Sales and Profit Controls Comparatively with Budget Vs Actual, controllable criteria being COL, COS, COSV and monthly profit and loss account review.
• Risk Management: Alarm system, Safety method for cash management, till control, claims reporting handling process in case of robbery etc.; Cash handling and collecting process
Vendor information, lead time and ordering cycle, transportation cost management, food quality control and sustaining cost of sales and its impact process of Transfer in and out and receiving storage and its tracking of wastage.
• Training Management: Individuals undergoing certification in several departments within the section follow SOPS in line with company policies.
• Making recognition culture alive in the company by praising the excellent work done by awarding them, so enabling a process of recognition for every shift employee.
• Building Brand Value: By means of outstanding service, adhering to all the process and procedural guidelines of the company, therefore enabling the customer with the best of the product quality in a friendly manner.
• Coach and assist the managers in resolving the store problems, thereby enabling their achievement of the aim, and in terms of people management assisting them to attain lowest food cost.
• Plan labor, order supplies and meals, and build a restaurant team to daily operations control.
• Following all the policies and guidelines helps one to reach excellence in customer service.
• Attending to consumer complaints and worries.
• Developing bonds between the brand and the consumers.
• Following the SOPS helps one evaluate the faultless product quality for the consumers.
• Keeping the restaurant in great cleanliness to satisfy consumer expectations.
• Providing suitable food preparation and restaurant service excellence training.
• To run staff meetings on regular intervals and guarantee team motivation.
• Training in people management.
• Profit sharing and assisting new Indian store opens.
• Acknowledgement and people development inside the company to implement the good energy.
• Managers the Restaurant's profit and loss account.
• Keeping the restaurant's stock level to enable better running.
• Evaluating the team half yearly and annually.
• Guarantee of high-quality services will lead to client delight and best use of available resources.
• Dealing with officials of several government agencies.
• Plan and implement neighborhood retail promotion.
• Crucially helping the restaurant to reach the lowest possible food cost.
• Respect toward reaching good unit contribution for better future.
• Developing several LMS projects to reach the company target.
• In charge of training staff members for several departments including managers.
• Reviews with relevance and effectiveness.
• Follow the process defined by quality standards.
• Maintaining quick, accurate service, friendly guest relations, and making sure goods line with corporate quality standards.

Assistant Manager

KFC Yum India Pvt Ltd
11.2005 - 11.2009

• Organize and execute local retail promotion.
• Implemented procedures and control systems to preserve hygiene and quality.
• Oversee restaurant operations

• Manage absenteeism and attrition

• Half-yearly and annual performance appraisals for personnel.
• Evaluating staff job knowledge and maintaining personal files.

• Ensure safety and security standards

• Develop business for various sections

• Boost profits by monitoring customer service and SOPs
• Developing customer-brand relationships.
• Hold Review Meetings with Shift Managers
• Create performance management metrics for shift managers and supervisors.
• Ensure Responsible Delegation for Employee Personal Growth and Development
• Weekly meetings with peers from other outlets to share best practices.
• Orientation and on-the-job training for staff

Education

Bachelor of Science - Computer Science

Rajasthan University
01-2007

Board Of Intermediate
01-2004

Board of Secondry Education
01-2002

Skills

  • Contract Management
  • Customer Retention
  • Financial Management
  • Training, P&L,
  • Customer Service
  • Forecasting sale
  • Inventory, Auditing,
  • Projection,
  • Recruitment,
  • People management,
  • Setting up new stores across India & Gulf

Accomplishments

· Certified as Train the Trainer (TTT) in Module Training for KFC Restaurants.

· Certified as Train the Trainer for Training Disabled people for KFC Restaurant

· Certified IOSH Trainer for Health & Safety as per international standards

· Certified in organizing mega events (Movie Premiers & Corporate events)

· Certified in Developing people capabilities at their best level within the organization

· Contributing the EBITDA for the assigned locations on positive side 18 %

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Advanced (C1)

Timeline

Operation Manager - Handling 150 Member Team

NOW OPTICS
07.2023 - Current

Operations Manager (Cinema, Magic Planet, Mall Ope

Majid Al Futtaim Group (MAF)
02.2013 - 05.2023

Area Manager

Venky’s PVT LTD (Uttara Foods & Feeds)
01.2012 - 02.2013

Restaurant General Manager

KFC YUM INDIA PVT LTD (A FRANCHISEE OF MALAYSIAN H
05.2010 - 11.2011

Assistant Manager

KFC Yum India Pvt Ltd
11.2005 - 11.2009

Bachelor of Science - Computer Science

Rajasthan University

Board Of Intermediate

Board of Secondry Education
MD Parvez