Manjunath Ganganna
Mysore
Summary
Seeking assignments in Digital Marketing, Training & Development, Customer Service and Team Management with a growth oriented organization.
A competent professional with 15+ years of quality experience in online advertising, onboarding/transition, client servicing, training, and team handling. Possesses good analytical and management skills that aid in problem-solving and decision-making, especially in the field of online marketing and managing teams.
Overview
17
17
years of professional experience
Work History
Senior Manager
ISOCRATES
06.2022 - Current
- Responsible for ensuring the deliverables of the team with 100% quality.
- Responsible to ensure the team has productivity of 85% and above with no buffer resources
- Audit & implement process improvements across the teams - streamline existing accounts
- Responsible to ensure the process and procedure documents are maintained
- Implementation of corrective and preventive actions for defective deliveries
- Onboarding new accounts and training the team
- Responsible to ensure attrition rate is below 30% every year
- Responsible to identify potential team members and coach them to move to the next level through tailored training programme
- Responsible for assisting sales team with pre-sales technical/operational queries and company's capabilities presentations
- Assisting operations, sales teams and clients with technical/operational solutions
- Assisting sales/account management team by verify MSA and SOW for technical/process related clause
- Development of multi-channel media plan and its execution to generate leads for the organization and its clients.
Domain Expert (AdTech & Social)
Theorem India Pvt. Ltd
11.2018 - 06.2022
- Company Overview: Theorem is an online media marketing enabler with clients from USA, Asia Pacific and Europe
- Audit & implement process improvements across the teams - streamline existing accounts
- Train teams, managers and account managers on domain and platform related topics
- Responsible for reviewing the presentation content of domain competency and Non Conformance
- Responsible for on-boarding new accounts and transition to operations
- Responsible for analyzing the requirements and providing effective technical/operational solutions to team, pre-sales and clients
- On floor process/technical assistance for teams
- Responsible for conducting technical interviews for lateral hire
- Responsible to handle Client Delivery Managers’ teams when they are out of office or on vacation
- Responsible for assisting sales team with pre-sales technical/operational queries and team's capabilities presentations
- Assisting operations, sales teams and clients with technical/operational solutions
- Responsible for identifying process automation opportunities to build and implement the same with the help of development team
- Theorem is an online media marketing enabler with clients from USA, Asia Pacific and Europe
Partner
Vision Associates
04.2016 - 12.2020
- Company Overview: A C&F agency - Super Stockist
- We stocked CPG goods from various brands and distributed to wholesalers
- A C&F agency - Super Stockist
- We stocked CPG goods from various brands and distributed to wholesalers
Sr Team Lead (AdTech)
Theorem India Pvt. Ltd
01.2012 - 04.2016
- Responsible for ensuring the deliverables of the team with 100% quality
- Responsible for ensuring the team has productivity of 85% and above with no additional resources
- Deliver & implement process improvements across the team
- Responsible for ensuring the process and procedure documents are maintained
- Implementation of Corrective & Preventive actions for defective deliveries
- Responsible for implementation & maintenance ISO and ISMS norms within the team & vertical
- Responsible for ensuring the attrition rate is below 30% every year
- Responsible for performance managements through monthly 1-1 and quarterly feedback to the team members
- Responsible for identifying potential team members and coaching them to the next level
- Test the Service Level Agreements and suggest revised matrices wherever required
Team Coordinator
Theorem India Pvt. Ltd
01.2010 - 03.2012
- Understand the requirements of the client and work on deliverables accordingly
- Schedule and attend training sessions on the platforms utilized by the client
- Create adequate documentation for the training imparted by the client
- Train the resources of the team on the tools and specifications of the clients
- Touch base with the client on a weekly basis to understand areas of improvement & check the health of the account
- Create QA checklist and process document that enables smooth sailing of the process without any flaws
- Test the Service Level Agreements and suggest revised matrices wherever required
Client Service Analyst
Theorem India Pvt. Ltd
10.2008 - 01.2010
- Delivering Quality, Turnaround time in all the assignments & providing optimum productivity
- Adherence to all processes & specifications imparted by the client
- Maintenance of all the logs and reports of task volume inflow
- Meet all the requirements of clients as per the service level agreement
- Maintain proactive communication with no loopholes
- Scored above 80% in all the domain and soft skill related tests
- Good team player
Telemarketing Executive
Hotel Regaalis
06.2008 - 09.2008
- Company Overview: Membership cards valid for a year with huge discount offers and benefits across the branches in India were sold through telephonic sales
- Membership cards valid for a year with huge discount offers and benefits across the branches in India were sold through telephonic sales
Education
Bachelor of Commerce -
Indian Virtual University
07-2012
Pre-University - undefined
Marimallappa’s Mys
Secondary Education - undefined
Marimallappa’s Mys
Skills
- Quality Assurance
- Productivity Management
- Process Improvement
- Documentation Management
- Corrective Actions
- Preventive Actions
- Onboarding
- Training
- Attrition Management
- Coaching
- Pre-sales Support
- Technical Solutions
- Operational Solutions
- MSA Verification
- SOW Verification
- Media Planning
- Lead Generation
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Kannada
Advanced (C1)
Telugu
Elementary (A2)
Tamil
Intermediate (B1)
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Personal Information
Date of Birth: 07/29/86
Timeline
Senior Manager
ISOCRATES
06.2022 - Current
Domain Expert (AdTech & Social)
Theorem India Pvt. Ltd
11.2018 - 06.2022
Partner
Vision Associates
04.2016 - 12.2020
Sr Team Lead (AdTech)
Theorem India Pvt. Ltd
01.2012 - 04.2016
Team Coordinator
Theorem India Pvt. Ltd
01.2010 - 03.2012
Client Service Analyst
Theorem India Pvt. Ltd
10.2008 - 01.2010
Telemarketing Executive
Hotel Regaalis
06.2008 - 09.2008
Pre-University - undefined
Marimallappa’s Mys
Secondary Education - undefined
Marimallappa’s Mys
Bachelor of Commerce -
Indian Virtual University
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