Manisha Rangampalli

Performing daily audits of the agents within the team by ensuring the enforcement of Client's policy to attain the quality benchmark.

Identifying & tracking the errors within the team and providing day to day feedback to improve the overall team's performance.

Conducting refresher training, educating and mentoring the team on tools and resources for the adaptation within the daily work based on the quality trends identified.

Collecting the insights from the historical trends to improve efficiency as per the existing methodology with a right outcome.

Providing deep dive research and analysis for any Quality related Escalations.

Maintaining quality metrics data of a team and releasing score card.

Training the new joiners within the team as per the Predefined SOP's guidelines provided by the Client.

To review the entities on Google Maps and identify the spam/fraud and fix it with the genuine data as per pre defined SOP's.

Reviewing the annotations /comments posted by users on various client's products (Google Maps, Google Play store, chrome web store, Google shopping, Google My Business) and labeling them as per the policy guidelines.

Reviewed and labeled specific Ad hoc evals annotations which were fed into machine learning algorithms for automation.