Manish Kumar M
Bengaluru
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Seasoned Business Analyst offering 8 years of Healthcare industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Fidelity Investments
01.2024 - Current
- Facilitates the agile ceremonies for Squad B (General Dynamics) client.
- Managed US health and life insurance benefits for various clients and worked closely with major insurance vendors in the U.S. for benefit administration.
- Gathered client requirements and drafted business requirement documents (BRD) & functional requirement documents (FRD) in coordination with clients and vendors.
- Performed research on system issues and worked closely with IT teams to derive a feasible solution that would best fit the current system architecture.
- Proactively identified and addressed potential risks to minimize project delays and ensured timely delivery of solutions.
- Handled change orders, project-budget estimations and performed functional testing to ensure correct design was implemented.
- Collaborated with cross-functional teams to gather requirements and design solutions to meet business needs.
- Experience working in an Agile environment and actively participating in Agile ceremonies like sprint planning, daily scrum, backlog refinement, sprint review and sprint retrospective sessions.
Business Analyst
Fidelity Investments
08.2021 - 12.2023
- Managed US health and life insurance benefits for various clients and worked closely with major insurance vendors in the U.S. for benefit administration.
- Gathered client requirements and drafted business requirement documents (BRD) & functional requirement documents (FRD) in coordination with clients and vendors.
- Performed research on system issues and worked closely with IT teams to derive a feasible solution that would best fit the current system architecture.
- Proactively identified and addressed potential risks to minimize project delays and ensured timely delivery of solutions.
- Handled change orders, project-budget estimations and performed functional testing to ensure correct design was implemented.
- Collaborated with cross-functional teams to gather requirements and design solutions to meet business needs.
- Experience working in an Agile environment and actively participating in Agile ceremonies like sprint planning, daily scrum, backlog refinement, sprint review and sprint retrospective sessions.
Associate Business Analyst
Fidelity Investments
12.2019 - 08.2021
- Creation of BRD by working with Consultants and client.
- Setting up new client into the UZIO system - which includes loading indicative data and enrollment details.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Senior Specialist - Account Maintenance
Fidelity Investments
05.2016 - 12.2019
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Process Associate
Altisource Business Solutions
07.2014 - 01.2016
- Handling calls regarding Mortgage and assist to renew the insurance policies.
- Prioritized initiatives to increase success rates of strategic projects.
- Monitored and reported on process performance to verify compliance with established standards.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Interactive Social Media Executive
24/7 Private Limited
10.2013 - 05.2014
- Providing services to the customers query on payments and Interest rate calculation for CITI credit cards.
Education
Bachelor of Arts - Accounting And Finance
Sree Bhagawan Mahaveer Jain College
Kolar 05-2013
Skills
- Stakeholder management
- Agile
- Excel
- Scrum
- Jira
- Confluence
- Functional Testing
- Requirements gathering
- User acceptance testing
- Project Management
- Quality assurance
- Reporting and documentation
- Systems analysis
- Decision-making
Certification
- ISTQB (Foundation Level Certificate In Software Testing) Certified (Certificate #: CTFL-136002 India).
- Pursuing PSM level 1 certification
Timeline
Lead Business Analyst
Fidelity Investments
01.2024 - Current
Business Analyst
Fidelity Investments
08.2021 - 12.2023
Associate Business Analyst
Fidelity Investments
12.2019 - 08.2021
Senior Specialist - Account Maintenance
Fidelity Investments
05.2016 - 12.2019
Process Associate
Altisource Business Solutions
07.2014 - 01.2016
Interactive Social Media Executive
24/7 Private Limited
10.2013 - 05.2014
Bachelor of Arts - Accounting And Finance
Sree Bhagawan Mahaveer Jain College
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