MANEESH KUMAR BANDEKAR

• Suppose to receive international Inbound calls
• Customer Service Representatives communicate with customers and are often the 'voice' of their company in that role.

• Effective in people management, process changes and driving them to achieve organizational goal with self-career enhancement
• (Retail liabilities,Email support & voice support) providing quality customer experience.

Role and Responsibilities:

The PBO is supposed to receive the calls that one makes to the help. The PBO is supposed to verify the identity, if not already electronically done via IVR. Then the PBO listens to the customer complaint and resolve the same, based on the level of the issue. If the PBO cannot resolve the same in one call, then they escalate the same to higher officials and thus the issue gets resolved.