Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Manasa Kalakuntla

Customer Service Executive
Hyderabad

Summary

Dedicated and results-oriented Customer Service professional with 2.2 Years of experience in delivering exceptional support and satisfaction in fast-paced environments. Proficient in handling a wide range of customer inquiries, concerns, and requests, with a strong focus on problem resolution and relationship building. Skilled in effectively communicating complex information and ensuring positive interactions to exceed customer expectations. Proven ability to adapt to changing priorities, collaborate with cross-functional teams, and contribute to the overall success of the organization. Seeking to leverage expertise in customer service to deliver unparalleled support and drive customer loyalty in a dynamic role.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Call Center Executive

KIMS - Sunshine Hospitals
01.2022 - Current
  • Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day.
  • Deliver exceptional customer service at all times, ensuring positive interactions and resolutions.
  • Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
  • Optimized workforce management by diligently adhering to scheduling guidelines and maintaining accurate records of attendance, performance metrics, and call outcomes.
  • Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.

Education

B.com Computers

Omega Degree College
Hyderabad
04.2001 -

Board of Intermediate

Sri Sai Vignan Bharathi
Hyderabad, India
03.2018

High School Diploma -

Keyes High School
Hyderabad
04.2001 -

Skills

Customer Service

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Interests

Watching Movies

Listening to Music

Timeline

Call Center Executive

KIMS - Sunshine Hospitals
01.2022 - Current

B.com Computers

Omega Degree College
04.2001 -

High School Diploma -

Keyes High School
04.2001 -

Board of Intermediate

Sri Sai Vignan Bharathi
Manasa KalakuntlaCustomer Service Executive