Manasa Akella
Product Consultant
Hyderabad
Summary
Dynamic and results-oriented software engineer with over 3 years of experience in client-facing roles within the life sciences and pharmaceutical domains. Skilled in managing Laboratory Information Management Systems (LIMS), conducting thorough requirements gathering, and translating business needs into actionable technical solutions. Proven ability to facilitate effective communication between end-users and development teams to ensure the successful implementation of complex projects.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Product Consultant
Caliber Technologies Pvt. Ltd
Hyderabad
03.2021 - Current
- Extensive knowledge of CaliberLIMS (Laboratory Information Management System) software
- Thorough understanding of the Software Development Life Cycle
- Demonstrated proficiency in understanding Functional Specification Documents (FSD), test execution, requirements gathering, and end-user support
- Addressed customer queries through telephone, email, and service requests
- Tracked client issues via a support interface, coordinating with testing and development teams
- Collaborated with the development team to ensure customer satisfaction and product direction
- Managed projects in compliance with 21 CFR Part 11, Good Documentation Practices (GDP), and GAMP (Good Automated Manufacturing Practices)
- Prepared TCR Documents, documenting root cause analysis and CAPA (Corrective and Preventive Actions) for client issues
- Conducted patch management and implementation at database and application levels for issue resolution
- Provided training to end-users on application and module usage.
- Established strong relationships with key stakeholders, ensuring seamless communication throughout the product lifecycle.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Lendi Institute of Engineering And Technology
Visakhapatnam 07.2016 - 06.2020
Skills
End User Training
Project Management
Production Support
Operational Qualification
Technical Product Knowledge
Client Assistance
Documentation
Client assistance
Product requirements documentation
Timeline
Product Consultant
Caliber Technologies Pvt. Ltd
03.2021 - Current
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Lendi Institute of Engineering And Technology
07.2016 - 06.2020
Similar Profiles
KARTHIK ARIGONDAKARTHIK ARIGONDA
Senior Product Consultant at Caliber Technologies Pvt. LtdSenior Product Consultant at Caliber Technologies Pvt. Ltd
Manaswini ThummalaManaswini Thummala
Software Engineer Level II at Caliber Technologies Pvt. LtdSoftware Engineer Level II at Caliber Technologies Pvt. Ltd
Soshmitha Siddotam PratapSoshmitha Siddotam Pratap
Team Lead at Caliber Technologies Pvt. Ltd.Team Lead at Caliber Technologies Pvt. Ltd.