Mamatha Reddy

Project Coordinator / Risk & Compliance Operations (L4)

Hyderabad

Summary

Accomplished Project Coordinator with a strong focus on project lifecycle management and stakeholder engagement. Successfully led initiatives that enhanced workflow efficiency by 15% and optimized resource allocation across multiple projects.

Overview

years of professional experience

Work History

Project Coordinator / Risk & Compliance Operations

Amazon

02.2021 - Current

Managed 10–12 concurrent projects across 5 cross-functional teams (operations, legal, program, science, policy) utilizing 2-week agile sprint cycles with daily standups and bi-weekly retrospectives.
Monitored 40+ active milestones monthly across project schedules, securing 95% on-time milestone completion rate by identifying 2–3 schedule risks per sprint and escalating mitigation actions within 24 hours.
Conducted risk identification and assessment for 200+ investigations per quarter, reducing false positive rates by 20% through root cause analysis and data-driven mitigation strategies.
Facilitated 4 cross-functional meetings per week (standup's, sprint planning, stakeholder syncs), documented action items, and tracked 25+ open items to closure with 97% follow-through rate.
Prepared weekly status reports and Monthly Business Reviews (MBR) for 8 senior stakeholders, improving project visibility and reducing status inquiry escalations by 25%.
Built and maintained 5 Tableau dashboards tracking project KPIs (SLA adherence, quality scores, throughput, backlog aging) to support data-driven resource allocation decisions.
Coordinated resource allocation for a team of 10 associates across shift rotations, optimizing workload distribution to maintain 98% quality scores while handling 400+ cases per week.
Coordinated bi-weekly program stakeholder updates with science and operations teams, ensuring alignment on model refinement timelines, data sharing schedules, and enforcement calibration targets.
Championed 2 continuous improvement initiatives every quarter employing kaizen methodology, resulting in 15% enhancement in workflow efficiency and 10% cut in average task handling time.
Sustained project documentation (SOPs, process maps, RACI matrices, risk registers) on Confluence and SharePoint, facilitating 2 compliance audits with zero documentation gaps.

Process Development Associate

Genpact

Hyderabad, Telangana

04.2026 - 05.2026

Coordinated project activities within content enforcement programs handling 800+ daily actions, tracking team milestones and sprint deliverables across 2-week Agile cycles with 8 team members.
Delivered weekly stakeholder communications to 6 internal and vendor partners, reporting team throughput (400+ actions/day), accuracy metrics (96%+), and escalation trends via standardized dashboards.
Conducted risk identification by analyzing 150+ behavioral patterns monthly, delivering trend reports that reduced enforcement errors by 12%.
Maintained audit-ready case documentation for 2,000+ monthly investigations, supporting quarterly compliance reviews with zero documentation deficiencies.
Tracked team productivity metrics (accuracy, throughput, SLA adherence) using Excel trackers and dashboards, identifying coaching opportunities that improved team accuracy from 92% to 96%.

Trust & Safety / Project Support Analyst

Accenture

05.2018 - 05.2020

Managed complete delivery of five operational improvement projects per year through predictive (waterfall) methodology featuring specific phase gates (initiation, planning, execution, closure) attaining 90% on-time delivery rate.
Created 2+ business requirements documents (BRDs) and functional requirements documents (FRDs), enhancing clarity through a 30% reduction in scope ambiguity and reducing rework cycles from 3 to 1.5 iterations.
Managed project schedules for three concurrent workstreams with 20+ task dependencies, tracking progress via MS Project and Excel (Gantt charts, critical path analysis), with weekly variance reporting.
Led 8+ meetings per week (kickoffs, status updates, retrospectives), capturing action items and distributing minutes within a 4-hour timeframe to over 15 stakeholders across client and internal teams.
Created and maintained 6 SOPs and process playbooks, streamlining new-hire onboarding time from 4 weeks to 3 weeks through standardized documentation.

Education

Bachelor of Science - Electronics And Communications Engineering

VBIT,JNTUH

Hyderabad, India

04.2001 -

Skills

Project management

Agile methodologies

PM Frameworks: Project Lifecycle (5 process groups), Scope Management, Schedule Management, Risk Management, Stakeholder Engagement, Quality Management

Key Practices: WBS, Milestone Tracking, RACI Matrix, Risk Registers, Resource Allocation, Change Management, Kaizen, Continuous Improvement

Reporting: MBR/QBR, Weekly Status Reports, KPI Dashboards, Sprint Burndown Chart

Data visualization

Problem-solving

Time management

Timeline