Maitri Govindu
Sr. Specialist
Hyderabad
Summary
Experienced and self-motivated Business Analyst with a strong background in supporting clinical and commercial applications including Medidata Rave, Veeva, JIRA, Livelink, Veeva EDC, CMQOS, SAS Azure, TMF Pass to deliver qualitative work. Dedicated to identifying customer needs and deliver effective solutions to the issues.
Seeking a Business Analyst position to leverage skills in analytical thinking, problem solving.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Specialist (Business Analyst)
HCL Tech
Hyderabad
3 2023 - Current
- Collaborate with cross-functional teams to support clinical and commercial applications ensuring smooth operations
- Identified business needs and translated them into functional specifications for technical teams
- Managed and resolved application issues, maintaining high customer satisfaction
- Led requirements gathering business process analysis, and system design activities
- Support the implementation of software solutions by liaising with developers, testers and business stakeholders
- Ensured compliance with regulatory requirements and industry standards.
Sr.IT Specialist
Syneos Health
09.2017 - 02.2023
- Assess, prioritize and resolve the issues reported by users in various applications
- Ensure all the requests get resolved within the SLA in compliance with the WI/SOP’s
- Perform User account management tasks and study deliverable tasks (Go Live, study lock) in Medidata Rave
- Provide access and assign relevant roles to the users in JIRA and Confluence
- Responsible to grant, terminate or change the access of the users in Livelink and add eSign group to the users
- Also, responsible for informing the business team about the progress related to the Migration
- As a Veeva Spoc was involved in Syneos Health Veeva Vault User Access Automation project and performed Performance Qualification(PQ) checks and tested in all instances of the Veeva system
- Manage escalations and Quality Issues related to the Veeva system on a regular basis
- Monitor respective Service Now queues & emails and guide the team on ticket resolution within TAT
- Coordinate with Clinical Project Managers and AMF Approvers to help Study Database lock/ unlock and perform the Database lock/ unlock for various Inform studies
- Perform Study Startup Process before the new study goes live
- Coordinate with Clinical Project Managers and AMF Approvers to help Study Database lock/ unlock and perform the Database lock/ unlock for various Inform studies
- Deal with multiple functions on Inform EDC applications, such as Sites, Rights, Ad hoc access etc
- Working with other supervisors to share ideas and facilitating exchange of best practices
- Tracked progress of Clinical Studies, ensuring process meets timelines and quality expectations
- Deal with multiple EDC applications such as Outcome, WLT, Inform
CE Analyst
Global Logic Technology Pvt Ltd [Client: Google INC]
Hyderabad
10.2013 - 09.2015
- Edit one or more of business listings data at once
- Search through your listings, filtering by specific information or for listings with errors
- Analyze the change request and coordinate them with the development team
- Identify and share best practices among team members.
Education
Integrated Program in Business Analytics (IPBA) -
Indian Institute of Management (IIM) Indore
01.2021 - 05.2021
Bachelor of Technology in Information Technology -
Gandhi Institute of Industrial Technology, Berhampur, Odisha
Odisha 01.2008 - 05.2012
Skills
Business Analysis: Requirements gathering, process mapping, stakeholder management, use case development and solution assessment
Technical Proficiency: Medi Data, Rave, Viva, JIRA, Livelink, Viva EDC, CMQOS, TMF Pass
Project Management: Experience with project lifecycle management from initiation to delivery
Communication: Excellent verbal and written communication skills, adept at collaborating with technical and non-technical stakeholders
Adaptability: Ambitious and flexible with a strong desire to learn and take on new challenges
Timeline
Integrated Program in Business Analytics (IPBA) -
Indian Institute of Management (IIM) Indore
01.2021 - 05.2021
Sr.IT Specialist
Syneos Health
09.2017 - 02.2023
CE Analyst
Global Logic Technology Pvt Ltd [Client: Google INC]
10.2013 - 09.2015
Bachelor of Technology in Information Technology -
Gandhi Institute of Industrial Technology, Berhampur, Odisha
01.2008 - 05.2012
Sr. Specialist (Business Analyst)
HCL Tech
3 2023 - Current
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