Accomplished Project Manager with over 14 years of extensive experience in software development, production support, and performance management across Health Insurance, Banking, and Telecom domains. Proven track record of delivering projects on time and within budget while exceeding client expectations. Strong leadership skills with expertise in mentoring and grooming teams for peak performance. Certified ITIL V3 Foundation with robust knowledge in Agile and Scrum methodologies.
RPA PAD Platform and BOT Ops
Team Size: 10
Established and managed an enterprise-wide RPA platform.
Maintained application-related groups and performed user access reviews.
Optimized license and VDI utilization, ensuring efficient operations.
End User System of Records
Team Size: 10
Designed and developed a system for viewing end-user device information.
Coordinated with HSBC stakeholders for UX/UI development and project planning.
Conducted daily scrums and maintained action trackers to ensure project progress.
Virtuadesk Flex Account
Team Size: 16
Managed multiple accounts and BAU activities.
Groomed the monitoring team and ensured SLA adherence.
Prepared weekly status reports and handled escalations.
DelPHI (Private Health Insurance Project)
Team Size: 12
Led a transformation program replacing mainframe-based systems.
Managed resource hiring, task allocation, and team mentoring.
Delivered high-quality deliverables within customer timelines.
IBM-IOT-RTC
Team Size: 10
Improved collaboration across the software and systems lifecycle.
Implemented proactive measures to resolve production issues.
Allocated tasks, mentored the team, and provided daily dashboards to customers.
Crew Management System
Team Size: 12
Managed crew control software development and support.
Coordinated with clients and stakeholders to resolve issues.
Enhanced crew scheduling productivity by up to 40%.
Rhinestone Production & Infra Support – ATT05
Provided support for production systems and generated performance reports.
Managed SLA effectively and provided L2 support for CA Wily APM tool.
Proficient in Agile and Scrum methodologies