MADISHETTY ANAND MADHURI

• Worked as Sr Associate as AR caller for Hospital billing (voice Process) till Fed 2024 and got promoted as SME in Feb 2024.
• Improved user productivity and efficiency through system training and support.
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.

• Worked as AR caller for physician billing at RCM IKS wherein need to work on denials and ensuring timely payment processing.
• Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
• Facilitated interdepartmental communication, working closely with billing and coding teams for seamless claim processing.
• Collaborated with team members to identify trends and address recurring billing issues.
• Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
• Contributed to development of more efficient AR Caller strategies, sharing best practices within team.E.g., 'Managed over 35 customer calls per day.'

• Worked as Pharma Benefit Analyst at Optum Global Solutions wherein we collect the claim data and process the prescription according to medical plan of the patient and also attend client calls for updates and new projects in process.
• Reduced errors in benefits administration by conducting thorough audits and identifying areas for improvement

Performance Standard:

• Ability to maintain an accuracy rate of 98% or better

• Adherence to company attendance policy

• Able to work independently

• Completes assigned projects on time