LOKESH TOSHNIWAL

Strategic Partner to senior leadership on key decisions, planning, and implementation of organizational priorities.
Coordinated cross-functional teams. Coordinated communications to and from the executives. Coordinated the preparation of the agendas and follow-up of the meetings.
Improved the efficiency of business operations through the implementation of processes that improved the flow of activities internally.
The monitored key projects and initiatives and ensured timely delivery and risk mitigation.
Involved in various research works and analyses of the data and wrote briefs and reports. Served as a link between the stakeholders and the leadership of the institution. Worked in partnership with the finance partners of the U.S. on SOW budgeting and other related issues.
Created executive-level briefings, board reports, and management reporting.
Supported regulatory, audit, and risk management functions in cooperation with the Compliance and Risk departments.

Exceeded revenue targets by handling renewals for top 100 enterprise accounts and acquiring high-value upsell opportunities within a specified territory.
Encouraged high customer satisfaction by solving customer complaints through expert and approachable customer service.

Compiled customer feedback for cross-functional departments to improve product or service features. Supports in developing and executing territory growth strategies. Uses an automated and insight-driven Salesforce workflow to progress deals.
Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window. Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.

Responsible for supporting Sales Team of 12 members for 10000+ accounts with revenue of $35m+ every year with YoY growth.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Delegated daily tasks to team members to optimize group productivity.
Analyzed key performance indicators to identify effective strategies.
Fostered positive employee relationships through communication, training and development coaching.
Offered training and support to keep team members motivated and working toward objectives.
Completed daily quality assurance duties to provide feedback for improvements.
Created and distributed monthly, quarterly and annual reports to management regarding performance.

Led high performance sales teams with 4,000+ accounts and $10M+ annual revenue. Conducted sales plans according to demands and Dell Technologies brand requirements.
Developed lasting customer connections in order to penetrate and retain more accounts.
Received various awards recognizing the achievement of over-target sales performance.
Applied knowledge of the market and industry in formulating customer solutions and sales strategies.
Handled various angles of orders above $10,000 in relation to precision and delivery timelines.

Responsible for 800+ accounts & $ 2.5 M revenue annually with YoY growth.
Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
Communicated with repeat customers to build long-term relationships.
Facilitated implementation of new technology. Collaborated with marketing and development departments for effective sales.
Identified customer needs by asking questions and advising on best solutions.
Drove sales of company products and services by meeting with customers using strategic and organized approach.

Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations, and any concerns.
Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
Prepared itineraries to deliver travel arrangements to clients.
Presented materials, maps and tour books to travelers for use on trips.
Book tickets, reserved accommodations, and organized rental transportation.
Researched hotels and airfare options to best meet client needs and expectations.
Followed up with clients to notify of specials and offer assistance with future travel plans.