The Solo Explorer
LOKESH TOSHNIWAL
Chief of Staff - Executive support
Hyderabad
Summary
Strategic and results-oriented Chief of Staff with 10+ years of progressive experience across financial services, technology, and enterprise sales environments. Proven expertise in executive support, business operations, workforce planning, budgeting, cross-functional leadership, and revenue growth. Trusted advisor to senior leaders with a strong track record of driving operational efficiency, managing complex initiatives, and delivering measurable business impact in global organizations.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Chief of Staff - Executive Support
Wells Fargo International Solution Private Limited
09.2023 - Current
- Serve as strategic partner to senior leadership, supporting enterprise-level planning, execution, and decision-making.
- Drive cross-functional alignment across technology, finance, risk, and compliance teams to deliver high-impact initiatives.
- Conducting Monthly Business reviews and Quarterly Townhall.
- Lead executive operations including leadership meeting cadence, agenda planning, action tracking, and follow-through.
- Streamlined internal processes and reporting frameworks, improving operational efficiency and leadership visibility.
- Collaborate with U.S.-based finance partners on SOW budgeting, workforce planning, headcount forecasting, and concentration risk analysis.
- Prepare executive dashboards, board presentations, and management reports for senior leadership and governance forums.
- Support regulatory, audit, and risk management initiatives in partnership with Compliance and Risk stakeholders.
- Conduct data analysis and research to generate insights and recommendations for leadership decisions.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
Associate Customer Success Executive
Thomson Reuters
09.2022 - 09.2023
- Managed renewals for 100+ accounts and upsell opportunities across assigned geographies and pooled lead portfolios.
- Achieved retention and renewal targets through proactive customer engagement during renewal cycles.
- Leveraged Salesforce and data-driven workflows to manage pipeline, forecast renewals, and close opportunities.
- Acted as trusted advisor to customers, resolving issues and driving high customer satisfaction.
- Partnered with sales specialists to leverage product expertise and accelerate deal closures.
- Analyzed customer feedback and collaborated with cross-functional teams to enhance product and service offerings.
Inside Sales Coach
Dell Technologies
11.2021 - 09.2022
- Led and coached a team of 12 sales representatives managing 10,000+ enterprise accounts and $35M+ annual revenue with 10% YOY growth.
- Drove year-over-year revenue growth through performance coaching, KPI analysis, and structured training programs.
- Conducted quality assurance reviews and delivered actionable feedback to improve sales effectiveness.
- Analyzed sales performance metrics to identify trends and optimization opportunities.
- Prepared and presented monthly, quarterly, and annual performance reports to senior leadership.
- Improved employee engagement, productivity, and retention through continuous coaching and development.
Inside Sales Team Lead
Dell Technologies
11.2018 - 10.2021
- Managed a high-performing sales team supporting 4,000+ accounts and generating $10M+ annual revenue.
- Executed sales strategies aligned with customer needs and Dell Technologies’ brand standards.
- Built long-term customer relationships to increase account penetration and retention.
- Recognized with multiple awards for exceeding annual sales and performance targets.
- Utilized market and industry insights to shape customer solutions and sales approaches.
Inside Sales Account Manager
Dell Technologies
08.2016 - 10.2018
- Managed 800+ accounts with $2.5M annual revenue, consistently delivering YoY growth.
- Strengthened customer relationships through proactive engagement and issue resolution.
- Identified customer requirements and recommended tailored technology solutions.
- Collaborated with marketing and delivery teams to support successful deal execution.
Travel Advisor
Teletext Holidays
03.2014 - 07.2016
- Delivered end-to-end travel solutions including flight bookings, accommodations, and transportation for 30+ clients a day
- Advised clients on international travel regulations, fares, visas, and itinerary planning.
- Managed high-volume customer interactions while maintaining service quality and satisfaction.
Education
Bachelor of Commerce -
Shobhit University
Meerut07.2013
Skills
Strategic Planning
Certification
Cloud Practitioner | Amazon Web Services Training and Certification.
Accomplishments
- Led team to achieve Results, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Interests
Fitness Enthusiast
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Languages
English
Hindi
Telugu
Timeline
Chief of Staff - Executive Support
Wells Fargo International Solution Private Limited
09.2023 - Current
Associate Customer Success Executive
Thomson Reuters
09.2022 - 09.2023
Inside Sales Coach
Dell Technologies
11.2021 - 09.2022
Inside Sales Team Lead
Dell Technologies
11.2018 - 10.2021
Inside Sales Account Manager
Dell Technologies
08.2016 - 10.2018
Travel Advisor
Teletext Holidays
03.2014 - 07.2016
Bachelor of Commerce -
Shobhit University