Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lokesh Ketha

DevOps Engineer
Hyderabad
Lokesh Ketha

Summary

Senior IT professional with an overall experience of more than 9 years in IT.

Working as DevOps Engineer for about 4 (most recent) years with good experience in working on linux environments and with expertise on handling software Deployments, Monitoring, Debugging and other DevOps operations along with good hand-on experience in AWS cloud services as well as Azure DevOps. An IT Professional with good experience in system configuration, Infra management, Application deployments, Version controlling, Build management, CICD pipeline management, Continuous monitoring, Cloud computing, Performance optimization. A Hardworking and Passionate IT professional with excellent problem solving and communication skills.

Overview

10
years of professional experience

Work History

EPAM

DevOps Engineer
05.2021 - 07.2023

Job overview

  • Worked on Linux environment in order to maintain the on-premises servers and cloud instances hosting the application to keep them up-to date with latest tools and software that are compatible with the application environment.
  • Carried out regular application deployments and monthly releases by triggering the CI/CD pipelines or by manual deployments through deployment scripts when required in cases like pipeline breakages and stage failures.
  • Added the application servers and deployment servers to the Datadog monitoring platform and publishing the logs generated on the app servers onto the Datadog HQ.
  • Monitored the Application performance continuously, by maintaining the app logs, system logs, services logs, deployment logs on the Datadog dashboards. Also Monitored the network performance and system performance like CPU usage, memory usage and storage via Datadog Dashboards.
  • Identified and fixed the deployment issues by debugging them using tomcat catalina logs and deployment logs. Also Identified application issues by checking the logs like app logs, user activity logs and session logs.
  • Introduced new stages in the pipeline like Code Quality Check using Veracode scanner by uploading the code to Veracode platform and by scanning the code for code quality issues, code smells and threats thereby improving the code quality at the Development.
  • Performed cloud optimization techniques on AWS services usage in order to improve the AWS service usage and achieve an optimal usage of cloud there by cutting the total annual cost to the company.
  • Created and managed Jenkins Jobs in order to automate and trigger the deployments through CI/CD pipeline using Jenkins jobs and also debug the failing Jenkins jobs to fix the pipeline issues as well as deployment issues.
  • Automated the creation of Change requests on Service-Now for regular/weekly deployments, using SNOW APIs with a simple python script.
  • Worked on Microservices architectures on AWS. Regularly deployed Microservices of the application on AWS ec2 instances.
  • Worked on both On-premises servers as well as cloud instances in order to do the regular deployments on all the lower and higher environments.
  • Used Pipeline as code methods to Develop and maintain the CI/CD pipelines in groovy scripts.
  • Achieved Configuration management via Centralized file such as CMDB xml files.
  • Worked on AWS cloud platform to deploy, update, maintain and monitor the application servers as well as the application performance.
  • Performed Troubleshooting on the deployment issues and debugged the CI/CD pipeline breaks by going through the logs.
  • Hosted and Maintained the deployment servers (On-prem) on Jenkins, maintained Pipeline Jobs on Jenkins.
  • Performed regular communication and with the teams like App Development, QA to follow up on the user stories and bugIDs and work closely with the teams to achieve the minimal pending bugs to be closed for the current iteration.
  • Have been part of weekly Change management meetings and monthly Release management calls in order to keep the team up to date on the application changes and Release schedule.
  • Implemented improvised processes to carry out regular system OS updates on AWS AMIs and thereby onto the application server instances hosted over AWS.
  • Regularly maintained the on-prem environment by adding new/removing old/obsolete servers on BigIP.
  • Carried out regular Tomcat server updates and upgrades on the application servers as per the Apache release notes and update notifications.
  • Took up rotational Oncall support roles and responded to Pagerduty calls and alerts.

Technicolor India Shared Services LLP

IT - Systems Specialist
12.2017 - 04.2021

Job overview

  • Creating and reporting user issues in Service-now and managing major incidents.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Increased Team's ability to manage the deployment issues by categorizing the issues into critical and non-critical issues.
  • Reported development issues and bugs through cross functional channels there by submitting Bug-IDs and user stories on service-now platform.
  • Focused on troubleshooting the application performance issues as well as the issues with user accounts and activities.
  • Worked with Development teams to maintain seamless deployments within the PROD environments through CI/CD Pipelines.
  • Improved code deployment efficiency by automating processes with CI/CD pipelines.
  • Automated manual tasks through scripting languages such as Python, YAML, Groovy, Shell, boosting team productivity levels.
  • Performing ITIL operations and categorizing Incidents into P1 and P2 based on the severity of the issue.

Technicolor India Private Limited

Service Desk Specialist
05.2016 - 11.2017

Job overview


  • Major Incident Management (MIM): Handling the high severity issues and critical issues related to the Network and Enterprise servers deployed across all the Data centers of the organization, that
    involves setting up the bridge communication between the issue reporters and the Resolver groups, Sending out global communications about the major outages, their impact and affected CIs to all the
    global teams across the infrastructure. Driving though the Major outages, thereby providing the required support to the teams involved, providing support to the planned activities like scheduled
    Maintenance windows and emergency downtimes. Working towards getting the outages resolved/fixed within the defined SLAs. Pursuing to the root cause of major/critical outages, by being involved with
    the resolver groups, throughout the process of resolving major outages and taking the responsibility of preparing the RCA reports on those outages/Incidents.


  • Global Network Operations Center (GNOC): Monitoring all the network links, network devices, enterprise/application servers deployed across all the global locations (DCs) of the organization, using SolarWinds. Handling the network or server/service failure notifications generated by the SolarWinds and providing the first line of support there by achieving the quickest possible resolution. Coordinating with the Network management teams, Service providers, third party vendors, Site specific Local IT contacts, Server maintenance teams, Application owners and various Infrastructure teams to escalate the severe/critical network issues and server failure incidents, by monitoring and observing the behavior of all the nodes/devices on SolarWinds.


  • Microsoft application support (Office 365 Admin): Supporting the internal employees or the end
    users with the issues related to the Windows OS, Office 365 applications and other Microsoft
    products. Performing Windows update and applying regular windows patches on the user's computers
    remotely. Troubleshooting the end user issues related to Office 365 apps like Outlook, Excel, Word,
    OneDrive remotely. Supporting and administering Microsoft applications like MS Teams, Microsoft
    Intune (Intune Company portal), SharePoint. Specialized on troubleshooting the Intune app issues on
    both Android and iOS devices. Processing service requests like Office 365 license requests and
    playing a major role as Office 365 Administrator by assigning Office product licenses to the employees
    thereby managing the product packages.
    Microsoft Exchange Administration: Responsible for managing the Exchange online, by creating
    and managing the user Office 365 mailboxes, Distribution groups, room mailboxes and shared
    mailboxes on Exchange online server. Enabling Office 365 mailboxes using scripts on Exchange
    Management shell cmdlet. Managing user's SMTP email addresses, mailbox policies and email
    routing policies.


  • Mobile Device Management (MDM): Responsible for MDM administration through Azure active
    directory, there by managing the cooperate mobile devices configured to the user accounts. Device
    administration through Azure active directory and enforcing group policies. Managing company data
    on employee’s mobile devices though device administration profile.
  • Global IT Services and Technical Support: Providing remote technical support to the internal
    employees located globally across the world. Remote troubleshooting the daily issues reported by the
    users related to all the supported applications in use and a few location/site specific applications.

IBM India Pvt Ltd

Technical Support Associate
06.2015 - 05.2016

Job overview


  • Started working as Swivel Desk Agent and IMAC Co-Ordinator, Responsible for Swiveling the
    data between the client and resolver Applications, provide updates on the tickets, Creating
    severity tickets for issues related to Network, Server, Firewall, Cloud and IMACD.
    Expert in Incident and Change ticket management, across the given Applications.


  • Roles and responsibilities:
    Responsible to manage Incidents and change tickets for multiple accounts (Pooled). major
    accounts to be monitored are Ninewest (IMACD), AES - Big Sky, E&Y, L’Oreal, Time Inc.
    Applications / Tools, gained expertise on:
    AT&T Business Direct, MSS, Netcool (Server Monitoring), HPSM, HANA, SCCD (IMACD),
    Service Now, ISM, CMB


  • Achievements:
    *Nominated as “Top Gun” (Top Performer), for the highest productivity and best quality work.
    *Frequently stood top on stacks.
    *Received Appreciations from the Client side, for the best support given, during the Transition of
    an Account / Process.
    *Achieved 2+ rating in PBCs (2.5 out of 3) during the annual appraisal.

Wipro Limited

Technical Support Associate
12.2013 - 05.2015

Job overview


  • Creating and Modifying the Orders from Customers and the Sales, for Dell products before
    production, Setting up the Quantity and Specifications of the products as per the customer given
    requirements, setting the Price of the products as per the quotation given by the Sales and
    dealing with Billing and Shipping details of the customer Orders. Communicating with the Sales
    and even with Customers (if needed), through emails, with the details like Order
    Acknowledgement and Order numbers. working in Asia / Pacific Time zones and supporting the
    Dell production and Sales region across Australia and New Zealand.
    Additional responsibilities and extra initiatives:
    * Contacting the Dell customers across the Australia / New Zealand regions, for the Order
    Payments through Credit Cards and deal with the sensitive information of the customers.
    * Dispatching the work load like Order requests and emails to the other agents in the team and
    keeping track of the work.
    * Sending the Daily and Weekly business reports across the teams.
    Tools with expertise on:
    GII, Omega, Dragon
    Achievements:
    * Acquired expertise on the mentioned tools and Gained complete knowledge about the real time
    business and process flow between Internal Sales, Pre Production, Production, Post production,
    Cancellations, Stock and inventory, Freight, Shipment, Dispatch, Delivery, Returns and
    Warehouse.
    * Received Appreciations from the G500 Sales (Global 500), for best services and support.

Education

Panineeya Institute of Technology And Sciences
Hyderabad, India

Bachelor of Technology from Computer Science And Engineering
04.2001

University Overview

Sri Chaitanya Junior College
Hyderabad

Intermediate Education from Mathematics And Sciences
04.2001

University Overview

Mother Teresa Grammar High School
Hyderabad, India

Secondary Education from Matriculation
04.2001

University Overview

Skills

Linux Operating System

Timeline

DevOps Engineer
EPAM
05.2021 - 07.2023
IT - Systems Specialist
Technicolor India Shared Services LLP
12.2017 - 04.2021
Service Desk Specialist
Technicolor India Private Limited
05.2016 - 11.2017
Technical Support Associate
IBM India Pvt Ltd
06.2015 - 05.2016
Technical Support Associate
Wipro Limited
12.2013 - 05.2015
Panineeya Institute of Technology And Sciences
Bachelor of Technology from Computer Science And Engineering
04.2001
Sri Chaitanya Junior College
Intermediate Education from Mathematics And Sciences
04.2001
Mother Teresa Grammar High School
Secondary Education from Matriculation
04.2001

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Lokesh KethaDevOps Engineer