Leonard Lewis

• Ennea Solutions is a Privately owned Company backed by the Promoters of Biological E Pvt. Ltd. one of the leading Life Sciences and Pharmaceutical Coglomerate based out of Hyderabad India. Ennea has a flagship Order Processing, Order Management and Order Fulfillment Web-IOS-Android Tech platform " Valuemedi" that enables seamless connectivity between Pharma Manufacturers-CFAs -Distributors-Retailers.

· Being a start-up, my roles involved Recruitment, interviews and hired employees, implemented mentoring program to promote positive feedback and engagement.

· Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

· Managed cross-functional teams to drive successful project completion and achieve organizational goals.

· Collaborated with sales and marketing departments to support client acquisition.

· Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.

· Identified business development challenges and customer concerns for proactive resolution.

· Expanded company presence in new markets by identifying opportunities and establishing partnerships.

· Organized promotional events and interacted with teams to increase sales volume.

· Analysed competitor activities to identify potential threats or opportunities within the marketplace.

· Securing collaborations with industry partners for mutually beneficial outcomes.

· Communicated directly with customers and partners to build strong business networks and relationships.

· Delivered customized solutions for clients through the tech teams, resulting in enhanced customer satisfaction and loyalty.

· Managed revenue models, process flows, operations support and customer engagement strategies.

• Netpros llc is into offering Services to end users of Computer Desktops and Laptops for any trouble shooting and into offering IT Managed Services.
• My Role involved managing resources extending Customer Support.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team building and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Built high-performing teams through effective recruitment, onboarding, and training.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by ensuring high-quality service delivery.

• RSG was promoted by individuals from Large IT conglomerate professionals. My role involved managing one of the UK clients BPO Voice Support into " Payment Protection Insurance" recovery.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Streamlined operational processes by identifying inefficiencies and implementing best practices.
• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Led cross-functional teams to achieve company goals, fostering collaboration and communication.
• Reduced operational costs through effective budget management and cost-saving strategies.
• Improved overall productivity with the introduction of innovative process improvement initiatives.
• Managed vendor relationships, negotiating contracts for maximum value and efficiency.
• Assisted in recruiting, hiring and training of team members.
• Facilitated change management efforts, guiding teams through periods of transition and growth.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Divya Enterprises is a Proprietary Company into Manufacturing and Trading of Nutraceutical Products.
• Established strong customer relationships through excellent communication and attentive service.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
• Expanded market reach with targeted marketing campaigns and strategic partnerships.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Implemented efficient systems for inventory management, order processing, and shipping logistics.
• Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• TPLis into professional Marketing and Banding Solutions- intrumental in taking to the Market the best in the Business Telcom Service Providers i,e TOUCAN, ONETEL, TALK-TALK, T-Mobile, 3G Mobiles and EuropeTourism & Vacations.
• My role was to identify offshore service providers to into Voice Support through Telemarketing and Customer retention.
• Write & design Sales and Marketing Training decks.
• Recruit Service level managers pan India and train them to manage the training and operations.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Performance Management of the Managers and the resources downline.
• Improved overall productivity with the introduction of innovative process improvement initiatives.
• Reduced operational costs through effective budget management and cost-saving strategies.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Led cross-functional teams to achieve company goals, fostering collaboration and communication.
• Managed crisis situations effectively by developing response plans in advance.
• Managed vendor relationships, negotiating contracts for maximum value and efficiency.
• Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
• Guiding teams through periods of transition and growth.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed client account operations efficiently.
• Reduced operational risks while organizing data to forecast performance trends.

• Arista Solutions was into Medical Billing and Coding besides catering to Various US clients seeking Telemarketing and Customer Support.
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.

• Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
• Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.

• Resolved issues quickly to maintain productivity goals.
• Coordinated with other departments to maintain smooth and efficient product flow.
• Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
• Optimized workflow through effective resource allocation and scheduling adjustments.
• Training the new recruits on the Production Lines.