L.DICHIN SRI HARSHA ACHARI

Having 2+ years of Experience in Associate Software Engineer on L1 Role. Excellent knowledge on technologies such as SQL, UNIX, Shell Programming. Has Exposure in the Maintenance and Support of various Applications. Handling with the shift activity Turn Over's. Extensively worked on FTP and SFTP commands. Worked extensively on Incident, Problem, Change and Release Management. Good Experience in Resolving tickets and Change Request with SLA. Interacting with Clients through Call, Mail or Chat. Implementation of Documents according to the client requirement. Working in 24/7 Support and solving all the issues as per SLA. Team Worker with good interpersonal, communication and fast learning skills. Good in writing Oracle SQL queries. Good understanding on ITIL concepts. Having good knowledge in Cherwell Service Management and Service now ticketing tool. Having adequate knowledge in AUTOSYS to schedule and monitor jobs.