Laxman Varadhi
Visakhapatnam
Summary
Results-driven professional with a proven track record of excellence in communication, leadership, and project management. Skilled in fostering a positive team environment through effective coaching and training, ensuring tasks are completed within SLAs. Demonstrated success in delivering projects on time with a focus on quality outcomes. Proficient in basic SQL, AI management tools, and Microsoft Office, with a commitment to continuous learning to adapt to a dynamic work environment. A dedicated individual with a passion for driving success through strategic planning, team collaboration, and ongoing skill development.
Overview
5
5
years of professional experience
Work History
Assistant Manager - Contact Center
La Misma Luna Private Limited
09.2022 - Current
- Client Data Onboarding and Service Provision : Onboarded client data into internal system tools, ensuring accurate integration and consistent service delivery. Provided a range of services, including reporting management, reputation management, and listings management on platforms such as Google, Yelp, TripAdvisor, and Facebook.
- Competitor Analysis and AI Tools : Utilized AI tools to conduct sentiment analysis and competitor analysis, gaining insights to improve client positioning and service quality. Maintained accuracy in reporting and data management.
- Customer Relationship and Brand Management : Acted as a brand manager by joining client calls, providing insights, troubleshooting queries, and managing accounts.
- Database Management and SQL Tasks : Managed SQL database tasks, including removing system reviews, maintaining database tables, and troubleshooting issues to ensure efficient operations. Improved process efficiency by optimizing database-related tasks.
- Team Leadership and Training : Led a team to meet service level agreements (SLAs), providing coaching, auditing tasks, and conducting training sessions. Ensured team members had the resources and guidance needed to perform at a high level.
- Technical and Non-Technical Operations : Handled a variety of technical and non-technical processes, including reputation management, data management, and operational tasks. Demonstrated versatility in addressing diverse business needs.
Teal Leader - Customer Service
De Soto Technologies
01.2021 - 06.2022
- Foster a customer-centric approach within the team, encouraging staff to build positive relationships with customers.
- Train and coach team members on effective communication and problem-solving techniques to enhance customer interactions.
- Prepare reports and analyses on team performance and customer service metrics for senior management review.
- Managed the UPS claiming process for lost and damaged products, securing a minimum recovery of $3,000 per month.
- Demonstrated strong proficiency in effective communication, ensuring clear and concise interactions both internally and with customers.
- Excelled in data management, maintaining high levels of accuracy and organization in handling customer data and transaction records.
- Assisted the team with a wide range of issues including technical, non-technical, and website-related inquiries, enhancing overall team responsiveness and problem resolution.
Technical Support Engineer
Inspiredge IT Solutions
07.2019 - 01.2021
- Monitor client end networks and devices to ensure optimal performance. Respond to user requests and problems via phone, email, and ticket system
- Install, monitor, diagnose, repair, maintain, and upgrade software and equipment. Perform tasks such as Windows patch installation and firewall firmware updates
- Document technical issues ( Salesforce) and develop test cases to address similar problems in the future.
- Maintain compliance with standard operating procedures to ensure data security.
- Provide real-time technical support and customer assistance to our clients.
Education
Bachelor of Science - Computer Science
Asian International University
Imphal, India09.2024
Board of Intermediate -
Sri Medha Jr College
Visakhapatnam, India05.2016
Secondary School of Education -
Quincy School
Visakhapatnam06.2014
Skills
- Excellent communication skills, enabling clear and concise interaction with clients and team members
- Demonstrated ability to lead, coach, and train team members, ensuring tasks are completed within SLAs and fostering a positive team environment
- Experienced with basic SQL, AI management tools, and MS Office
- Strategic planning and goal setting to drive operational efficiency and success
- Commitment to continuous learning and skill development to stay ahead in a dynamic work environment
Professional Development
- Ongoing learning in Python programming
- Ongoing Excel VBA
Timeline
Assistant Manager - Contact Center
La Misma Luna Private Limited
09.2022 - Current
Teal Leader - Customer Service
De Soto Technologies
01.2021 - 06.2022
Technical Support Engineer
Inspiredge IT Solutions
07.2019 - 01.2021
Bachelor of Science - Computer Science
Asian International University
Board of Intermediate -
Sri Medha Jr College
Secondary School of Education -
Quincy School
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