Lakshmi Kumari Marella
Hyderabad
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Deputy Manager Head [MM2 Scale]
Union Bank of India (Erstwhile Andhra Bank)
01.1986 - 01.2024
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Interviewed, performed background checks, hired, and trained [Number] of associates in [Year].
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Master of Arts - Public Personal Management
Osmania University
Hyderabad,India04.1996
Bachelor's in Commerce -
Osmania University
Hyderabad, India06.1986
Skills
Completed CAIIB Part 1 and Part 2
Certification from Vishala Dakshin Bharathi Hindi Prachar Sabha
Certification
Completed CAIIB Part 1 and Part 2
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Deputy Manager Head [MM2 Scale]
Union Bank of India (Erstwhile Andhra Bank)
01.1986 - 01.2024
Master of Arts - Public Personal Management
Osmania University
Bachelor's in Commerce -
Osmania University
Completed CAIIB Part 1 and Part 2
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