LADDAF SADDAM HUSSAIN
Malakpet
Summary
To pursue my career in an organization with a performance-oriented environment for achieving personal advancement and contributing the best for the growth of the organization. Being hardworking and ambitious, I am looking forward to challenging my potential and being trustworthy to the management along with my skills. Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Care Hospitals , Banjara Hills
02.2017 - Current
- I have been serving as the Operations Manager at CARE Hospital since February 2017. In my current role, I manage the Care Outpatient Center, overseeing a unit with, 6 operating theaters, and a daily OPD footfall of over 700 patients. And 50 plus in patients I also lead a team of over 100 individuals, including around 10 departmental in-charges.
- Evaluating doctor performance to align with the organization's branding and profitability targets, and managing overall unit operations and administration.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Extensive experience in handling day–to-day operation like operations’ functions Front office, Help desk, Admission desk , discharge desk, Revenue Cycle& cost management, customer satisfaction, Insurance, Pharmacy, Doctor engagement & schedule management conceptualizing; Marketing, Support service HK, Security, F&B, Call Centre, implementing SOPs, process improvement, resource allocation, costing & Quality(PCPNDT,MTP,NDPC,etc) standard implementation, Medical coordination, Biomedical engineering, Legal team, MRD, Supply chain.
- Responsible for Ip desk, advance collection, Unit Conversion (Diagnostics, Pharmacy, Admissions, etc.), addressing NPS and PSI-related patient disputes and queries, providing financial counseling, and managing crisis situations.
- Developing and implementing standardized administrative processes.
- Played a pivotal role in leading the team to increase COPC Google ratings from 3.6 to 4.7.
- Implemented change Initiatives in the unit, resulting in enhanced overall performance.
- Maintaining daily, weekly, and monthly reports.
- Creating new business initiatives to boost unit revenue.
- Coordinating with quality consultants to develop and document quality management systems, including manuals, SOPs, and compliance with departmental procedures and work instructions.
- Enhancing operational standards in patient safety protocols, quality, work ethics, and turnaround time, making them integral to our success.
- Identifying new business opportunities to exceed unit revenue targets.
- Collaborating with the HR department for effective manpower recruitment, utilization, welfare, training, and discipline to achieve successful milestones in administration
- Directed daily operations while maintaining high levels of productivity among team members.
Assistant Manager
Vijaya Diagnostics
01.2016 - 01.2017
- Experience with Vijaya Diagnostics as coordinator in resolving all patient queries
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved patient satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Managing the Front office and rostering the PRES as per the required schedules.
Operations Executive
Yashoda Hospitals
01.2013 - 01.2016
- Experience in Yashoda Hospitals as a OP Coordinator Handled Conversion of Cardiology Patients and maintained Cardiology Finance Coordinating with Call Center appointments pertaining to appointments
- Coordinated regarding HEALTH PACKAGES And converting package patient’s asper Patient requirements.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Reported issues to higher management with great detail.
Operations Executive
Yashoda Hospitals
01.2013 - 01.2016
- Experience in Yashoda Hospitals as a OP Coordinator Handled Conversion of Cardiology Patients and maintained Cardiology Finance Coordinating with Call Center appointments pertaining to appointments
- Coordinated regarding HEALTH PACKAGES And converting package patient’s asper Patient requirements.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Reported issues to higher management with great detail.
Education
Post Graduation MBA -
Bachelor of Science -
Senior Secondary Education -
ASCI course pertaining on Emerging Leaders Programme -
Administrative Staff College of India Hyderabad
01.2022
Central Board of Secondary Education -
01.2006
Skills
- Good communication skills
- Good leadership
- Workforce Planning
- Motivation and Support
- Keen in Learning
- Time management
- Planning and Implementation
- Problem-Solving
- Team Leadership
- Project planning and development
- Patient Retention
Accomplishments
- Increased conversions percentage [OPD to IPD, Diagnostic and Pharmacy]
- Increased google reviews 3.4 to 4.7 and NPS, PSI score
- Reduced IP discharge process TAT [with plan discharges)
- Awarded with Certificate for Outstanding performance in NABH 2022
- Implementation EMR projects in OPD
Languages
Telugu
English
Hindi
Personal Information
- Father's Name: Mr. Akhtar (Late)
- Mother's Name: Mrs. Asiya Begum
- Date of Birth: 06/06/1990
- Nationality: Indian
Hobbies and Interests
- Sports
- Gardening
- Listening to Music
achievements
- Received well-done awards in October-22 march-23,
- Received awards from Afghanistan RCS-with care hospital certificate of appreciation
- Received certificate from ASCI care emerging leader
- Received patient experience service excellence awards FY-2022 to FY 2023
- Received certificate outstanding performance in NABH-22
- Participated in Evarcare international Quality’s conclave -INDIA Care hospitals
Timeline
Operations Manager
Care Hospitals , Banjara Hills
02.2017 - Current
Assistant Manager
Vijaya Diagnostics
01.2016 - 01.2017
Operations Executive
Yashoda Hospitals
01.2013 - 01.2016
Operations Executive
Yashoda Hospitals
01.2013 - 01.2016
Post Graduation MBA -
Bachelor of Science -
Senior Secondary Education -
ASCI course pertaining on Emerging Leaders Programme -
Administrative Staff College of India Hyderabad
Central Board of Secondary Education -
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