K.V. Nagarjuna Raju

Global IT Infrastructure & Transition Manager

• Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
• Lead end-to-end IT infrastructure transitions, cloud migrations, and data center operations across multiple global accounts
• Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
• Manage a team of 20+ resources, ensuring on-time project delivery with 99.9% uptime and quality compliance
• Established strong relationships with key stakeholders, fostering collaboration and mutual support.
• Implement BCP/DR strategies, conducting CIO-driven drills for cloud platforms
• Drive IT service management (ITSM) governance and ensure adherence to SLAs and compliance requirements
• Provide leadership in crisis management and risk mitigation strategies, minimizing downtime and improving operational efficiency

Transition:

• Manages client transition with respect to technology (Data & Voice)
• Governance lead on technology solutions for clients
• Manages the Scope, Cost, Schedule, Quality & Risks for transition and ensures effective communication.
• Change Control, Risk management and ensure risk is signed off and has a mitigation plan in place.
• Planning & Resource management activities
• Ensuring Monitoring and Control of Project Execution Performance
• Budget planning & control activities.
• Stakeholder Management- Works closely with key stakeholders – engineering, delivery & transition
• Project Communication Management and representation in project steer comity.

Run:

• Lead the engagement from an Infrastructure service management perspective for Accenture Operations
• Governance, Team management & driving productivity.
• Crisis Management and identify initiatives to control costs and optimize technology infrastructure across Accenture control.
• Compliance & ongoing maintenance (e.g., BCP, Disaster recovery, and other contractual & regulatory requirements)
• To ensure service levels delivered are within defined SLAs and are reported periodically.
• Ensures operational effectiveness, governance, and BAU activities for clients.

Project Manager (Novartis Account) | Sep 2018 - Nov 2021

• Managed global LAN, WAN, and wireless network projects across EMEA, ensuring seamless delivery.
• Achieved 100% on-time project completion, driving operational efficiencies in IT infrastructure.
• Coordinated cross-functional teams, including Network, Firewall, and SMEs, ensuring smooth implementations.
• Led vendor management across three international locations, optimizing service delivery and SLA adherence.
• Conducted periodic operations reviews with senior management, enhancing IT governance.

Technical Lead (CITI Bank Account) | Jun 2016 - Aug 2018

• Managed CITI APAC & EMEA regional network build projects, ensuring high availability and security.
• Developed and executed network architecture reviews, resulting in improved system stability.
• Spearheaded firewall and security implementations, ensuring regulatory compliance.
• Led user acceptance testing and handover processes, optimizing project transitions.

Client- Microsoft

• Worked as a Build Network Engineer for GNS Project. Primary responsibilities include Change Management for Microsoft Data Centers where my main responsibility is in planning and implementing the changes on network devices through required approvals and proper documentation.
• Work with Microsoft engineers in the deployment of new sites around 50+ in various Asia Pacific countries.
• Attending Kickoff meetings for new projects with clients and Creating Network Design Template (NDTs)
• Coordinate with remote site service engineers for Network connectivity issues and Assist Global Network operation engineers in troubleshooting Network connectivity issues.
• Review and rising of "Request for Change" (RFC) for critical changes on Core devices.

• Provided L2 support for security incidents across APAC and US regions.
• Conducted partner network assessments, ensuring compliance with security policies.
• Developed access control lists (ACLs), improving network security posture.