Kushal Kapoor

• Led Scrum teams in projects for the educational sectors, focusing on effective Sprint goal attainment and adherence to Agile methodologies
• Supported the transition to Agile for newly formed teams, facilitating their adoption of Agile practices and methodologies
• Applied Lean principles to enhance team efficiency and streamline Agile processes
• Proficient in both Scrum and Kanban frameworks, managing Agile SDLC processes as a Scrum Master
• Expert in conducting all Sprint ceremonies including Daily Stand up, Story Grooming, Backlog Refinement, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
• Collaborated with Product Owners to maintain and refine the Product Backlog, ensuring alignment with business value, roadmap, and OKRs
• Assisted teams in resolving impediments and roadblocks promptly by coordinating with stakeholders, Product Owners, Scrum Masters, and geographically dispersed teams
• Delivered training on Scrum practices and tools (JIRA, Rally) to new team members as part of the Agile transition process.

Project highlights

• Ensured 3 project teams lived Agile values and principles and followed client-required processes and practices.
• Led a cross-functional team of 9 members in implementing scrum, increasing Project delivery efficiency by 32%.
• Spearheaded 50+ Agile Ceremonies such as Sprint Planning, Daily Stand up, Retrospectives, Story Refinement, and Release Planning
• Tracked and communicated + projects' progress to 5 stakeholders and management staff
• Interfaced with 3 product owners on an active basis to manage product backlog and sprint activities
• Conducted retrospective meetings to identify process improvements, leading to 16% increase in team productivity and a 12% reduction in project risks.
• Removed 50+ obstacles and managed risks to enable team efficiency and effectiveness
• Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported

• Served as a Financial Risk Advisor within the financial support team
• Conducted audits of executive calls and handled cases while also supporting the queue by managing accounts
• Addressed team issues concerning queues and provided appropriate solutions
• Managed various queues as per operational requirements
• Provide assistance to potential vulnerable customers (PVC) by resolving their issues and engaging in communication with them
• Maintained team data to ensure accuracy and accessibility.

• Conduct comprehensive research and assessment of seller accounts and transactions, employing a thorough 360 degree risk investigation approach
• Identify and mitigate fraudulent transactions across all Amazon platforms to uphold integrity and security
• Collaborate with Intellectual Property Rights owners to validate and take appropriate actions on seller accounts
• Engage directly with sellers on the Amazon Platform to address inquiries and resolve issues effectively
• Facilitate communication with sellers regarding product infringement complaints on their accounts, employing a proactive approach
• Prioritize customer satisfaction by working backward to fulfill all customer requirements
• Manage legal cases related to complaints from Rights Owners or other legal entities concerning intellectual property infringement
• Ensure accuracy and compliance with copyright and trademark regulations on product development pages
• Conduct quality investigations and calibrate operating procedures to streamline processes and reduce investigation time
• Proactively identify & implement process improvements to optimize efficiency and reduce total handling time for investigators.
• Documented findings and prepared detailed reports.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.