Sowmya Kuruvella

• As Senior Process Associate at Delta Airlines, excelled in managing flight schedule changes and coordinating special service requests with precision and efficiency
• Streamlined end-to-end process flows for major financial institution, successfully reducing process execution time by 30% while maintaining 99.8% accuracy in transaction processing over volume of 5000+ transactions monthly.
• Leveraging my expertise, I drive seamless transitions in flight schedules while prioritizing customer needs and satisfaction
• With keen focus on quality assurance and proactive customer relationship management, I consistently uphold Delta's reputation for exceptional service

• Utilizing Nautilus tool to detect suspicious activities and transactions, ensuring security and integrity of customer accounts.
• Analyzed and evaluated over 500 transactions daily, employing advanced risk assessment tools and methodologies to mitigate fraudulent activities, achieving98% accuracy rate in identifying high-risk transactions.
• Conducting high-speed investigations, analyzing up to 250 customer accounts simultaneously based on predefined attributes
• Implementing systematic approach to identify fraudulent patterns and behaviors, effectively minimizing risk exposure
• Collaborating with cross-functional teams to share insights and improve fraud detection strategies

Streamlined operational processes within sales department, leading to 20% increase in sales efficiency through data analysis and implementation of an improved CRM system

• Consistently exceeded sales targets and negotiated favorable contracts, contributing to organizational success
• Coordinated events and conferences that showcased company's expertise, strengthening its reputation within industry.
• Led high-performing team to achieve collective sales goals and enhance customer satisfaction
• Led interior sales efforts, achieving 15 sales per month as team of 4.
• Negotiated contracts, optimizing procurement processes and reducing costs
• Collaborated cross-functionally to integrate interior design seamlessly into station structures