Kumar Swamy
IT BPS
Hyderabad
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Tech Mahindra
12.2010 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Part of Account Management Team for process transitions.
Quality Assurance Analyst
Brigade Corporation India PVT LTD
03.2004 - 10.2010
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fixed identified issues to improve workflows.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Organized and maintained work environment to allow for maximum productivity.
- Participated in requirements and used case reviews.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
Education
Bachelor of Computer Applications - Computer Engineering
Dr. CV Raman University
Bilaspur, India 08.2014 - 10.2017
Skills
Operations Management
Accomplishments
- Best Leadership Award 2023
- Two times THE GURU award winner 2023
- ACE Award winner 2022
- Best Manager Award 2020 - 2021
Timeline
Bachelor of Computer Applications - Computer Engineering
Dr. CV Raman University
08.2014 - 10.2017
Operations Manager
Tech Mahindra
12.2010 - Current
Quality Assurance Analyst
Brigade Corporation India PVT LTD
03.2004 - 10.2010
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