Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kshiteej Minke

Management Trainee
Hyderabad

Summary

Results-driven Performance & Quality Analyst with 6+ years of experience in data analysis, reporting, and process improvement within large-scale operations. Skilled in leveraging Advanced Excel and Power BI to build interactive dashboards, automate reports, and deliver actionable insights that enhance SLA compliance and business performance. Proven expertise in conducting Root Cause Analysis (RCA), quality audits, and GAP analysis, driving accuracy, compliance, and process efficiency. Recognized with multiple awards for team leadership, process excellence, and people management, with strong skills in stakeholder communication and Lean Six Sigma methodologies.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Management Trainee

Genpact
09.2023 - Current
  • Monitor Key Performance Indicators (KPIs), SLAs, and productivity metrics through Excel dashboards and Power BI reports to track performance trends and highlight anomalies.
  • Conduct Root Cause Analysis (RCA) for deviations in productivity, quality, and process adherence, providing actionable insights to management.
  • Automate recurring reports using Excel (Power Query, VBA, Pivot Tables, advanced formulas), improving efficiency and reducing turnaround time.
  • Prepare weekly and monthly business review reports for leadership covering production count, billable hours, consistency, and policy compliance.
  • Collaborate with operations, policy, and training teams to implement process improvements and address gaps identified during RCA and audits.
  • Lead quality audits, calibrations, and compliance checks to ensure adherence to client guidelines and industry standards.
  • Support new hire training, refresher sessions, and process knowledge tests (PKTs) to improve team performance and policy understanding.
  • Escalate and track critical issues, outages, and SLA breaches to ensure timely remediation and business continuity.

Quality Analyst

Genpact
03.2019 - Current
  • Monitor and evaluate quality metrics (accuracy, compliance, productivity, SLA adherence) across multiple teams and workflows.
  • Conduct Root Cause Analysis (RCA) of quality issues, identify recurring errors, and implement corrective/preventive actions.
  • Develop and maintain quality scorecards and dashboards in Excel and Power BI to track performance trends and highlight improvement areas.
  • Perform regular quality audits, calibrations, and compliance checks to ensure alignment with internal policies, client guidelines, and industry standards.
  • Partner with operations, policy, and training teams to design and execute training interventions based on audit observations and gap analysis.
  • Conduct error sessions, policy update sessions, and knowledge assessments to drive consistency in process adherence.
  • Provide weekly and monthly insights reports on quality trends, training effectiveness, and compliance performance.
  • Support new hire and refresher training programs, ensuring employees are equipped with updated knowledge and best practices.

Education

MBA - Finance

St Xavier PG College
Hyderabad, India
04.2001 -

B.com in Computers -

Pragati Degree College
Hyderabad, India
04.2001 -

Skills

Data Analysis & Reporting: Advanced Excel (Power Query, VBA, Pivot Tables, INDEX-MATCH, LET, FILTER, CHOOSECOLS), Data Validation, Automation

Quality & Compliance: Audit Management, Quality Frameworks, RCA (Root Cause Analysis), GAP Analysis, Training Need Identification (TNI), Compliance Reporting

Collaboration & Management: Stakeholder Communication, Team Handling, Coaching & Feedback, Cross-Functional Collaboration, Business Reviews (WBR/MBR)

Soft Skills: Problem Solving, Decision Making, Documentation, Attention to Detail, People Management

Certification

EXCELR

Timeline

Management Trainee

Genpact
09.2023 - Current

Quality Analyst

Genpact
03.2019 - Current

EXCELR

02-2019

MBA - Finance

St Xavier PG College
04.2001 -

B.com in Computers -

Pragati Degree College
04.2001 -

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Kshiteej MinkeManagement Trainee