Kruthika Nagvanshi
D2AS Team Manager
Hyderabad
Summary
Goal-oriented team manager with overall 7.5 years of professional experience, 4+ years of leadership experience and expertise in Amazon's e-commerce, smart home products, and digital services. Commended for first-rate leadership, communication, and multitasking abilities. Well-versed in implementing team objectives and goals, mediating interpersonal issues, and overseeing daily operations. Strong stakeholder management skills with a proven track record of leading performance, process improvement, engagement, and compliance initiatives in fast-paced workplaces.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
D2AS Team Manager
Amazon Development Centre India Pvt. Ltd.
05.2021 - Current
- Led 25–30 technical associates supporting Amazon's digital/device services.
- Improved email support performance: +20% accuracy, –47% handling time.
- Streamlined audit process; reduced manual effort for 50+ SMEs.
- Designed Amazon Connect training; 100+ employees onboarded with 4.86/5 satisfaction.
- Mentored 15+ new hires with tailored development plans.
- Active in inclusive hiring for 100+ candidates.
- Led site-wide process improvements via Gemba walks and stakeholder connects.
Support Operations Analyst, Associate
Amazon Development Centre India Pvt. Ltd.
03.2019 - 05.2021
- Solved customer facing technical issues with Amazon Devices & Digital media products via internal tickets
- Delivered projects and process automation initiatives.
- Conducted technical presentations for stakeholder engagement.
Technical Support Associate
Amazon Development Centre India Pvt. Ltd.
02.2018 - 03.2019
- Provided Tier-1 support for Kindle & Alexa.
- Streamlined troubleshooting processes, increasing resolution efficiency.
Customer Service Associate
Amazon Development Centre India Pvt. Ltd.
08.2017 - 01.2018
- Delivered prompt, empathetic customer service; resolved issues efficiently.
Education
Bachelors -
St. Ann's Degree College For Women
Hyderabad 08.2014 - 05.2017
Skills
Microsoft Office
Tableau
Time Management
Leadership
Change Management
Stakeholder Management
Customer Support
Training and development
Achievements (Awards)
- Class Coach Award - Q4 2021; Q1, Q2 & Q3 2022
- Strom Breaker Award - 9/12 months 2022; 6/12 months 2023
- Super PTM Award - Q3 2023
- Most Efficient Team Award - Q4 2023
- EXPL Runner up Award - Q1 2025
Timeline
D2AS Team Manager
Amazon Development Centre India Pvt. Ltd.
05.2021 - Current
Support Operations Analyst, Associate
Amazon Development Centre India Pvt. Ltd.
03.2019 - 05.2021
Technical Support Associate
Amazon Development Centre India Pvt. Ltd.
02.2018 - 03.2019
Customer Service Associate
Amazon Development Centre India Pvt. Ltd.
08.2017 - 01.2018
Bachelors -
St. Ann's Degree College For Women
08.2014 - 05.2017
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