Space Bug
KRANTI SWAIN
Customer Support Associate
Hyderabad
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Senior Sales Generalist
IKEA
Hyderabad, India
2020.11 - 2023.05
- Developed lasting client relationships through consistent follow-ups and excellent customer service.
- Presented at industry conferences or events to build brand awareness while networking with potential clients.
- Collaborated with cross-functional teams to develop comprehensive sales strategies and drive business growth.
- Enhanced product knowledge, staying updated on industry trends to better serve clients'' needs.
- Organized successful promotional events or activities that generated significant leads for the company.
- Achieved sales targets consistently by employing effective closing techniques and overcoming objections.
- Boosted sales revenue by identifying and pursuing new business opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Proficient in utilizing various communication platforms including email, chat, and social media to effectively engage with clients, customers, and team members. Demonstrated ability to convey information clearly and professionally through written communication channels, ensuring timely responses and fostering positive interactions
Senior Transaction Processor
Conduent Business Services
Visakhapatnam, India
06.2018 - 11.2020
- Maintained strict adherence to confidentiality guidelines while handling sensitive financial information.
- Assisted in the implementation of new software, improving overall transaction processing speed.
- Managed multiple priorities effectively, meeting deadlines for various tasks associated with transaction processing responsibilities.
- Optimized workflow processes within the department, resulting in increased productivity levels among team members.
- Participated in ongoing professional development opportunities aimed at increasing personal expertise within the field of transaction processing.
- Collaborated with team members to achieve monthly transaction processing targets consistently.
- Contributed to a positive work environment by actively participating in team meetings and providing constructive feedback for process improvements.
- Assisted in training new hires, sharing knowledge on best practices for efficient transaction processing.
Education
Bachelor of Technology - Mechanical Engineering
Biju Patnaik Institute of Technology
Jeypore, India 04.2001 -
High School Diploma -
Institute of Engineering And Management
Jeypore, India 01.2011 - 01.2013
Skills
Information Security
Sales funnel management
Customer Relationship Building
Closing Techniques
Sales Presentations
Social selling
Proposal Development
Paperwork Processing
Data Collection
Appointment Scheduling
Data Entry
Information Security
Territory Management
Performance Tracking
Stock replenishment
Marketing support
Trade show representation
Competitor Analysis
Cold-calling
Sales strategy development
CRM proficiency
Interests
Hacker News
Exploring
Soccer
Timeline
Senior Sales Generalist
IKEA
2020.11 - 2023.05
Senior Transaction Processor
Conduent Business Services
06.2018 - 11.2020
High School Diploma -
Institute of Engineering And Management
01.2011 - 01.2013
Bachelor of Technology - Mechanical Engineering
Biju Patnaik Institute of Technology
04.2001 -