Summary
Overview
Work History
Education
Skills
Timeline
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KOTTE SAI PRIYA

Google maps team leader
Hyderabad

Summary

Experience over 5 years in Google maps (Local Data Operations), Cross-functional projects, Quality control/assurance, Team management Experience in Ms Office, Basic SQL, Deep-dives, Data processing and 5 why analysis

Proven track record in developing technical documentation, implementing new tools, and driving operational excellence through data-driven solutions. Returning to the workforce with renewed energy and enhanced skills after a planned career break focused on family responsibilities.

Overview

8
8
years of professional experience

Work History

Team Leader, Google Maps

Cognizant
Hyderabad
10.2021 - 09.2022
  • Manage a team of 20 with different sub process and reviewing their quality and production.
  • Prepared Workload assessment of Team Leaders that served an input to assess automation opportunities within Google Maps team.
  • Weekly reviews with the client to identify the grey areas and implementing new methodology to curb the quality errors.
  • Monitoring team performance to ensure SLAs are met.
  • Act as POC for Process Improvements within the HYD site.
  • Automated multiple keyword webpage highlighter for Hotel amenities and Consumer relevance which saved $0.23 M annually.
  • Conduct Gemba walks, identify the areas of improvements, work with Operations team to refine the problem statement and review the ideas with Leadership team to initiate further steps if process improvement idea is selected.
  • Captured As-Is Process flows for all processes, performed waste analysis.
  • Oversee prioritization, execution and completion of projects generated out of Gemba walks and waste analysis.
  • Delivered 4 FTE Operations efficiency.
  • Provide Projects status updates to Leadership team through Red Amber Green model.

Quality Team Lead

Infosys
02.2016 - 07.2019
  • Responsible for conducting periodic reviews with the team on quality and productivity metrics.
  • Improved the quality of 30 members team by 200 basis points
  • Reviews the staffing plan and work allocation to achieve production numbers.
  • Maintained strict adherence to the quality plan including Quality Control, assurance and Improvement.
  • Encourage the team members to contribute towards generation of process improvement ideas.
  • Ensure product safety by reporting/raising bugs by syncing with the engineering team.

Quality Specialist

Infosys
02.2016 - 07.2019
  • Analyzing the problem areas and providing timely feedback for operators to improve the quality of the product by conducting calibrations.
  • Responsible for mentoring operators across the floor to ensure smooth operations.
  • Provide feedbacks and project a workflow for the improvements of Operators across multiple workflow process.
  • Working closely with training, policy & management for operator’s performance improvement plans.
  • Providing on-floor training whenever required.

Quality Analyst

Global Logic
05.2014 - 02.2016
  • Deep-dives to bridge the policy gaps between Quality and Operation teams.
  • Validate, test, and prioritize ops escalations for Google Map Maker.
  • Designated point of contact for weekly, monthly quality reports.
  • Review and update internal processes and policy documentation.
  • Work with quality control teams to identify grey areas within user and product policies.

Education

B.Tech - Computer Science Engineering

JNTU- HYD

Inter - Math, Physics and Science

Narayana Junior College
HYD, TG

Class X - undefined

Army School Bolarum
HYD, TG

Skills

Mapping Operations & GIS

Subject Matter Expert for Mapping

Process Optimization

Quality Control/Assurance

SQL (Basic)

Cross-functional Project Management

Data Analysis & Deep-dives

Timeline

Team Leader, Google Maps

Cognizant
10.2021 - 09.2022

Quality Team Lead

Infosys
02.2016 - 07.2019

Quality Specialist

Infosys
02.2016 - 07.2019

Quality Analyst

Global Logic
05.2014 - 02.2016

Inter - Math, Physics and Science

Narayana Junior College

Class X - undefined

Army School Bolarum

B.Tech - Computer Science Engineering

JNTU- HYD

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KOTTE SAI PRIYAGoogle maps team leader