Aiming to achieve a challenging and successful career where I can make a significant contribution in any stream using my innovative ideas, knowledge and skills with the objective of development and growth of organization.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Transport Specialist ROC
Amazon Development Centre India Pvt Ltd
10.2022 - Current
Manage trailer assignments to ensure on-time pick-ups and smooth operations.
Redirect drivers to nearby Amazon sites when trailers are unavailable, minimizing disruptions and ensuring service continuity.
Optimize empty trailer movements for future unassigned carrier loads, reducing mileage and generating multi-million rupee cost savings.
Played a key role in Project COAST, eliminating idle trailers at 3P sites and reducing TPA removal dependency.
Extract and analyze data using SQL queries to support the Utilization Board and drive data-informed decisions.
Publish regular performance reports to track key logistics metrics.
Revamped internal documentation by redesigning the team Wiki page.
Created a Cart Bar flyer to enhance team communication and awareness.
Developed advanced Excel macros using VBA, including: OTPU Miss Macro – monitors missed pick-ups for quick resolution. Egregious Dwell Macro – identifies trailers with excessive dwell time to improve asset utilization.
Sr. Operations Representative
Concentrix
09.2020 - 11.2022
Worked in Uber Eats chat support.
Maintain basic knowledge of client products and/or services.
Resolved customer issues and concerns regarding food delivery.
Worked in AnZ Docs where we activate Uber driver partners for Australia and New Zealand locations.
NEEM TRAINEE (contract)
WNS Global Services
12.2017 - 01.2019
Worked in Health Care Process.
Responsible for processing Medical Bill Review of Healthcare claims.
Good understanding of medical terms and terminologies.
Understand the client deliveries and complexities.
Able to work in any shift as per business requirement.