Konda Bala Sundaram

Experienced and results-oriented professional with over 20 years of expertise in CRM, Facility Management, Security Operations, Building Maintenance, and Corporate Event Management. Proven track record in optimizing operational efficiency, enhancing customer satisfaction, and driving organizational growth. Skilled in implementing robust CRM systems, streamlining facility operations, ensuring security protocols, maintaining buildings, and orchestrating corporate events. Proficient in handling large teams, fostering collaboration, and cultivating a positive work culture. Adept at leveraging technology and data analytics for process improvement and cost reduction. Strong communicator and team leader committed to delivering exceptional service and exceeding client expectations. Eager to leverage my extensive experience and strategic mindset to contribute to the success of a forward-thinking organization.

• MS Office
• Outlook
• ERP Tools
• CMMS tools
• BMS Tools

• CRM & Facility Management
• Planning, organizing, implementing, and monitoring day to day CRM and Facility Management operations at various multiple locations.
• Oversees the operational planning and scheduling of each section and takes corrective actions when required.
• Ensure all locations operate effectively as per the operations plan with a focus on key performance metrics.
• Develops Standard Operating Procedures and ensures that the SOPs of each activity are followed in operations.
• Assists, plans and implements safety policies and procedures in compliance with loss & prevention department, local law & order regulations.
• Conducts monthly reviews of site wise operations of Handovers, customer’s and occupant’s concerns and complaints and to understand property and facility management gaps in service delivery and brings in process corrections.
• Planning and execution of promotions and special events to attract prospective customers.
• Monitor employee activities and conduct inspections to ensure regulations are obeyed as per company standards, SOPs.
• Implement and monitor preventive maintenance activities to protect the assets.
• Supervise and develop a highly motivated and effective team of supervisors, managers and staff to ensure exceptional customers’ and occupants’ satisfaction.
• Train the staff in area of multi skilling to reduce manpower cost.
• Key focus on customer relationship management to provide agreed service deliveries in TAT & meet the client's KPI and SLA
• Property management operations in Security, Safety, Soft service, Incident & Accident management, Emergency Procedures, Training, Asset management, Loss prevention, Emergency Mock drills, Traffic & Logistic operations, handling Projects, Construction and Fit out security operations, Business Continuity Plan, VIP visits & CRM management, implementing various security measures of emergency situations like Fire & Safety, Earthquakes, Bomb threats, riots, Risk Assessment & Crisis Management etc.
• Monitor Administrative expenses and controlling.
• Provided total managerial support in Trouble shooting, Grievance handling and Crisis management.
• Tracking Vehicle Movements and Controlling & Vendor Management & Relations.
• Planned and put up a seamless security cordon on the site to prevent misadventures of intruders.
• Ensured observance of company policies and procedures and initiated disciplinary proceedings against rule violators.
• External Support to Corporate Office and Project sites to ensure smooth functioning.