Summary

Overview

Work History

Education

Skills

Accomplishments

Disclaimer

Languages

Timeline

KOLUVULA PRASHANTH

Hyderabad

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6

6

years of professional experience

Work History

Sr Quality Analyst

Tech Mahindra

05.2019 - Current

Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
Performing Quality sampling on multiple workflows
Performing daily quality audits & Weekly internal quality results.
Gap analysis and Calibration with client
Working with subject/quality related escalations and providing insights
Team quality performance management
Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
Conducting Boot camp sessions & Trained new team members by relaying information on company procedures and safety requirements.
Performing MBR reports to analyzing performance, addressing issues, and setting clear action plans
Worked different stations to provide optimal coverage and meet production goals.
Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Remove offensive/harmful content to protect users from exposure to obscene language, extremism, violence, crimes, sexual exploitation, drug abuse, scams, and trolling.
Our goal is to keep users safe from content that is obscene, violent, criminal, sexually exploitative, drug-related, fraudulent, or abusive
Ensure the safety and functionality of online platforms that rely on user generated content
Immediately passing the legitimate accounts and suspending the fictitious or suspect accounts
Checking how the latest changes to customer accounts affect vertical ads and identifying any possible risks for existing accounts
A detailed review of the accounts of our clients to detect any possible fraud.

Data Analyst

HGS (Hinduja Global Solutions)

12.2017 - 09.2018

Used statistical methods to analyze data and generate useful business reports.
Participated in requirements meetings to understand business needs.
Generated ad-hoc reports to evaluate specific business requirements.

Education

MBA - Marketing

PVRR PG College

Hyderabad, India

01.2020

Bachelor of Technology - CSE

JNTU College Of Engineering Sultanpur

Sangareddy

01.2017

Skills

Microsoft Excel & Advanced Excel- Macros
Google forms & Microsoft forms
Basic knowledge on Power BI
Basic knowledge on Manual Testing & SQL
Project Management
Time Management
Flexible within the working environment and able to adapt quickly and positively to challenging situations
SOP Development

Quality processes & Improvement
Bing ads
Ad & Keyword Analysis
Content review
Trust & safety
Fraud investigation- Account review
Campaign Management
Documentation skills

Accomplishments

March2022 - I was honored with the Grand Salute award for training the new Team members.

December2023 - Earned Pat on the back award for showing excellence in microsoft excel and delivering value.

May2024 - I was recognized for finishing the urgent task on time.

Second place in University Chess competitions in 2016

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Languages

Telugu

Bilingual or Proficient (C2)

English

Advanced (C1)

Hindi

Advanced (C1)

Timeline

Sr Quality Analyst

Tech Mahindra

05.2019 - Current

Data Analyst

HGS (Hinduja Global Solutions)

12.2017 - 09.2018

MBA - Marketing

PVRR PG College

Bachelor of Technology - CSE

JNTU College Of Engineering Sultanpur