Kistagiguda Shivani

• Certified Wipro Project Management Professional
• Managed end-to-end transitions for high-profile clients, ensuring seamless service transfers with minimal disruption.
• Developed and executed detailed transition plans, including timelines, roles, and risk mitigation strategies, aligning with client expectations.
• Led knowledge transfer initiatives through training, documentation, and shadowing to ensure smooth operational handovers.
• Streamlined RFP and RFI processes, creating a standardized response library that reduced preparation time by 40%.
• Successfully transitioned 700+ headcount across multiple geographies in the F&A domain, ensuring operational continuity.
• Conducted Due Diligence to evaluate risks, feasibility, and impacts, enabling informed decision-making and effective risk mitigation.
• Collaborated with cross-functional teams and stakeholders, fostering alignment and achieving project objectives.
• Designed and maintained an interactive Transition Dashboard, offering real-time visibility into progress, risks, and dependencies.
• Coordinated onboarding and infrastructure readiness, ensuring teams were equipped for successful project delivery.
• Acted as the primary liaison between Wipro and clients, maintaining transparent communication and delivering exceptional client satisfaction.

• Develop strong customer relationships and address service needs proactively.
• Provide timely feedback to improve First Pass Accuracy, conduct appraisals, and coach for performance improvement.
• Schedule and monitor process training programs (New Hire, BQ, and Quality Improvement), ensuring performance tracking.
• Prepare training forecasts, billing plans, cost estimates, and identify SMEs/trainers to ensure seamless operations.
• Assess training needs, prepare quarterly calendars, and align initiatives with job analysis and HR consultations.
• Develop training content, create SOPs, and maintain governance trackers for standardized and efficient processes.
• Execute comprehensive training plans with governance and automation, enhancing productivity and consistency.
• Report monthly on training progress, deployment status, and T2A/T2B tracking for clear visibility into outcomes.
• Provide cross-functional knowledge to improve collaboration and support organizational effectiveness.
• Design career development programs to support succession planning and foster employee growth.

• Wipro certified trainer on facilitation skills
• Trained 8 batches (200+ employees) with 100% throughput, ensuring effective onboarding and quality improvement.
• Designed and executed training content, plans, and certifications while mentoring new trainers for operational readiness.
• Conducted vendor training and certifications, addressing training gaps and maintaining knowledge consistency.
• Provided coaching during ramp-up periods, improving performance by addressing repeat defaulters.
• Led weekly QA/Trainer calibration sessions and managed escalations with RCA preparation to resolve issues efficiently.
• Conducted refresher, repeat default, and BQ training sessions to drive continuous improvement.
• Recognized by the client for supporting a successful project launch and providing proactive floor support.

·Ensured data quality for Google PLA’s, prepared client-facing reports, and provided actionable insights for strategic planning.

• Mentored team members, addressed workflow challenges, and implemented mitigation strategies to enhance performance and meet SLAs.
• Collaborated with engineers to optimize tools, resulting in a 2x productivity improvement.

· Taking care of Google wallet accounts and the customer transactions.

· Investigate the frauds and close the accounts, if any hijacked/hacked.

· Investigate for AML and KYC frauds trends and follow up with the team.

· Contact the customers and banks for verification process.

· Re analyze the Charge back transactions and prepare the reasons summary.