KIRAN KUMAR REDDY GANGULA
Hyderabad
Summary
Competent Telecommunications Technician bringing 8 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
9
9
years of professional experience
Work History
Azure & AWS Cloud Engineer
Zensar Technologies
04.2023 - Current
- Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance and security
- Design, develop, and implement highly available, multi-region solutions within Microsoft Azure
- Analyze existing operational standards, processes, and/or governance to identify and implement improvements
- Migrate existing infrastructure services to cloud-based solutions
- Manage security and access controls of cloud-based solutions
- Develop infrastructure as code (IaC) leveraging cloud native tooling to ensure automated and consistent platform deployments
- Develop and implement policy driven data protection best practices to ensure cloud solutions are protected from data loss
- Support cloud adoption of applications as they are being transformed and/or modernized
- Ensure all infrastructure components meet proper performance and capacity standards
- Participate in a 24/7 on-call rotation to address and resolve technical escalations
Telecommunications- Assistant Manager
Optus
09.2019 - 10.2022
- Managing and overseeing the work of employees
- Monitoring employee performance and providing feedback
- Assisting in administrative tasks like scheduling meetings
- Assisting the manager in organising, planning and implementing strategy
- Handling inventory management and ordering supplies
- Training and coaching new employees
- Maintaining records and files
- Assist in budgeting and resource allocation
Telecommunications-Assistant Store Manager
Telstra
10.2017 - 08.2019
- Conducted thorough research on industry trends to provide valuable insights for company decision-making processes.
- Reduced downtime by proactively identifying potential system issues and implementing preventive measures.
- Developed comprehensive training materials for new hires, boosting team efficiency and technical knowledge.
- Identified areas for improvement in telecommunications processes, recommending changes that led to improved efficiency.
Telecommunications-Customer Service
Telstra
03.2015 - 09.2017
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Education
Masters of Business And Project Management - Civil Engineering
APIC
Melbourne, Australia06.2017
Bachelors of Civil Engineering - Civil Engineering
G.Pulla Reddy Engineering College
Kurnool, India06.2014
Skills
- Network Troubleshooting
- Wireless Networking
- AWS Security Management
- Containerization Technologies
- Agile Development
- Customer satisfaction measurement
- Call center experience
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Azure & AWS Cloud Engineer
Zensar Technologies
04.2023 - Current
Telecommunications- Assistant Manager
Optus
09.2019 - 10.2022
Telecommunications-Assistant Store Manager
Telstra
10.2017 - 08.2019
Telecommunications-Customer Service
Telstra
03.2015 - 09.2017
Masters of Business And Project Management - Civil Engineering
APIC
Bachelors of Civil Engineering - Civil Engineering
G.Pulla Reddy Engineering College
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