Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiran Chandra Chitmalla

Certified Lead Pega Decisioning Architect
Tolichowki

Summary

Certified LEAD System Architect (Part 1 & 2) with 8 Years of Pega Experience & 12 Yrs of IT Experience. Expert in PEGA Development, design and architecturing many health care and banking domains

  • Certified Pega System Architect V7.X
  • Certified Pega Decisioning Consultant V7.x
  • Certified Pega Senior System Architect V8.X
  • Certified Pega Lead System Architect V8.x

4 Years of experience in PEGA Decisioning (CDH) framework.

2 Years of experience in PEGA Customer Service (CS) framework

6 Months of experience in PEGA Constellation v24.1

Overview

9
9
years of professional experience
4
4
Certifications

Work History

Pega Senior/Decisioning Architect

Bluerose technologies
01.2021 - Current
  • Company Overview: Verizon , Allianz Insurance (Client)
  • Involved in prebacklog grooming sessions, collaborative sessions with business for kick off sessions.
  • Worked on production support team managing incidents.
  • Used strategies, campaigns, actions, treatments and interaction history.
  • Worked on PEGA Adaptive models, predictive models and text analysers.
  • Worked on customer service framework using web chatbot, inbound and outbound calls.
  • Experience in using complex activities, utilities and report definitions.
  • Written DB Scripts to manage critical DB operations.
  • Used Winscp and putty to manage network administration, server start/stop and log analysis.
  • Used BIX,MQ, SOAP, Email,DB,REST connectors and services as part of project requirement.
  • Verizon , Allianz Insurance (Client)

Lead Consultant

Aeries Technologies
08.2019 - 01.2021
  • Involved in User Story Grooming, Designing & Story pointing in JIRA.
  • Worked on PEGA CRM - Customer Process Manager.
  • Hands-On Experience in PEGA Marketing 8.4 Framework including configuring Omni-Channel Campaigns, Actions, Treatments.
  • Practical Knowledge in configuring Volume Constraints, Email, Passbook and SMS treatments.
  • Worked on Customer Journeys, Engagement Policies and Contact Policies.
  • Involved in Deploying Marketing Revisions using Revision Manager and also Knowledge on Ingestion Portal.
  • Created Social Data sets and Worked on Cassandra Database and configuring data flows that drive better strategies.
  • Involved in Abandoned Cart Marketing Scenarios.
  • Involved in Customer Service Application Development using PEGA Platform 8.
  • Worked on Interaction Driver, Intent Tasks and Interaction Portal.
  • Created Outbound & Inbound calls using CTI Integration.
  • Used PEGA Survey, Simple question, Complex Question.
  • Developed Purchase Orders and Customer General Service Request.
  • Worked on Opportunity Management, Lead Management.
  • Development on Interview Modules for Post Sales Fulfilment.
  • Knowledge on Raising SR’s in MSP Portal, Support for Code Reviews/Design Reviews.

Senior Consultant

Ernst & Young LLC
03.2019 - 07.2019
  • Worked on Weather Integration using Connect-REST API from OpenweatherMap.
  • Extensive use of activities, data transforms, and datapages.
  • Worked on User personalization & Persona Experience for Citizen Dashboard.
  • Used Pega diagnostic Cloud as manager to track production issues and exceptions at realtime.
  • Involved in Manual deployment to UAT,Prod and Preprod & Production Support.
  • Leveraging Guardrails for maximum compliance score.
  • Worked on Application Import, Export and distribution along with creating RAP Files and documentation.
  • Worked on Facebook OATH Implementation & Google Address Auto Complete Integration.
  • Involved in IRIS Based authentication & Biometric Authentication to Portal.

Associate Team Lead

Cognizant
08.2018 - 02.2019
  • Company Overview: Client
  • Providing Next-best action offers to existing subscribers with offers based on Retain/Renewal/Rightsize.
  • Worked on PEGA Decisioning Framework (Next Best Action) on MyOffers and Compass Flow.
  • Daily Tasks about loading offers and sending propositions.
  • Used Decisioning Framework and NBA Framework to provide best offers for existing subscribers.
  • Worked mainly on REST/HTTP/SOAP Services and connectors.
  • Used datatransforms to map request/response data.
  • Worked on Creating Multi-Level Campaigns as well as Outbound Campaigns in PEGA Marketing Portal.
  • Worked on Business Issues, Groups and Actions.
  • Configuring Actions for Customers with Volume Constraints.
  • Systems include Optix, CRMM, PEGA and PEGA to decide best offer for customer.
  • Performed daily autodeployment using JENKINS script and weekly Manual deployment.
  • Participated in sprints and monthly releases as well Pre-prod/production issues.
  • Used JSON Parsing/XML Parsing to transfer and receive the data.
  • Worked extensively in data pages/data transforms/Parsing/Validations.
  • REST/HTTP/SOAP Connectors and Services usage.
  • Client

Senior Associate

Bank Of America
04.2016 - 07.2018
  • Company Overview: Client
  • Working as Senior System Architect (CSSA).
  • Involved in Development of business requirements.
  • Good Knowledge in Cases, stages, steps, activities and data transforms.
  • Development of List view/summary view reports.
  • Aiding business delivery with agent scheduling and report scheduling.
  • Involved in various FTP/SOAP/IAAS/MQ Integration and debugging.
  • Involved in Business Case Design Management.
  • Client

Education

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University
Hyderabad
04.2001 -

Skills

  • PRPC flows

  • Assignments

  • Utilities

  • Decisions

  • Agents

  • Advanced PRPC application development

  • PEGA 721

  • PEGA 86,87

  • PEGA 241

  • Windows Family

  • Java

  • CSS

  • Core Java

  • HTML

  • Java Script

  • PEGA 62

  • PEGA 719

  • PEGA 8X

Certification

PEGA CSA 6.2V2

Timeline

Pega Senior/Decisioning Architect

Bluerose technologies
01.2021 - Current

Lead Consultant

Aeries Technologies
08.2019 - 01.2021

Senior Consultant

Ernst & Young LLC
03.2019 - 07.2019

Associate Team Lead

Cognizant
08.2018 - 02.2019

Senior Associate

Bank Of America
04.2016 - 07.2018

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University
04.2001 -

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Kiran Chandra ChitmallaCertified Lead Pega Decisioning Architect