Kevin Thomas Chandy
Revenue Operations Specialist
Hyderabad
Summary
Results-driven MBA graduate with years of experience in Revenue Operations and Customer Success. Improved upsell revenue by 35%, reduced churn by 15%, and streamlined onboarding processes to achieve 90%+ client satisfaction. Skilled in account management, scalable frameworks, and identifying growth opportunities to deliver impactful solutions.
Overview
9
9
years of professional experience
Work History
Revenue Operations Specialist
HexaFort.io
03.2024 - Current
- Spearheaded client onboarding, reducing setup time by 50% through a structured 48-hour process with platform walkthroughs and milestone planning.
- Enhanced customer retention by designing data-driven churn indicators using client engagement metrics and implementing a structured follow-up process with weekly and monthly check-ins. This strategy identified at-risk customers early and addressed their concerns proactively, achieving a 90%+ satisfaction rate.
- Built feedback systems to collect user insights and collaborated with product teams, leading to refined features and increased adoption.
- Developed a Q1 sales OKR plan targeting $100K in revenue and contributed to referral-based lead generation strategies.
- Analyzed competitor positioning to strengthen HexaFort’s market presence in compliance management solutions.
- Established customer engagement metrics to ensure alignment with user needs and improved upsell opportunities.
Sales Operations Manager
Roambee Corporation
10.2023 - 02.2024
- Managed client data insights to improve sales performance and customer engagement strategies.
- Automated repetitive tasks to enable the sales team to focus on high-value interactions, increasing efficiency by 20%.
- Delivered accurate sales forecasts and reports, providing senior management with actionable insights for growth.
Business Operations Manager
Scrut Automation
11.2022 - 10.2023
- Led process optimization initiatives, increasing customer retention by 20% and reducing acquisition costs by 15%.
- Developed and implemented an integrated CRM ecosystem using HubSpot, Mixpanel, and Zoho, streamlining data flow and decreasing churn by 15%.
- Designed robust dashboards for customer success metrics, empowering data-driven decisions and achieving a 35% increase in upsell revenue.
- Managed a multi-channel lead generation process, accelerating conversion rates by 15% and identifying $500k+ in upsell potential.
Revenue Operations Analyst
Scrut Automation
02.2022 - 11.2022
- Improved invoice collection efficiency, reducing average aging from 39 to 10 days and securing $1M in revenue.
- Created and implemented dashboards to track pipeline visibility, boosting sales revenue by 15%.
- Optimized onboarding and training processes for new sales members, reducing ramp-up time by 30%.
Supply Planner (Founder)
Roots Logistics
03.2020 - 02.2022
- Transformed supply chain operations by implementing advanced route optimization software and Just-In-Time (JIT) inventory systems, achieving a 75% reduction in delivery time and a 20% improvement in customer satisfaction.
- Designed JIT inventory systems, reducing out-of-stock situations and improving order fulfillment.
- Managed a team of 6 and enhanced operational efficiency for diverse clientele, including supermarkets and F&B outlets.
Transaction Procurement Associate
Accenture Services Pvt.Ltd
11.2016 - 05.2017
- Reduced order generation time to order completion time by 50%.
- Negotiated with vendors and prepared approval note for finalized vendors and created purchase orders in SAP.
- Forecasted and procured critical items through analysis to avoid delay in production.
Management Trainee
Raj Global Logistics
05.2016 - 11.2016
- Orchestrated seamless and secure transportation of goods, streamlining logistics processes.
- Identified and coordinated arrangement of best means of transport, based on type of goods and customer's delivery requirement.
Education
MBA - Global Logistics & Supply Chain Management
SP Jain School of Global Management
Singapore, Sydney, Dubai 04.2001 -
BBA - Finance
Pillai's College of Arts, Commerce & Science
Mumbai 04.2001 -
Skills
- Client Onboarding & Implementation (Leveraging tools such as HubSpot, Mixpanel, and Google Sheets to streamline processes and ensure client success)
- Account Management & Stakeholder Engagement
- Customer Success Metrics & Retention Strategies
- Process Improvement & Project Management
- CRM Tools (HubSpot, Mixpanel, Zoho)
- Data Analysis & Performance Reporting
Timeline
Revenue Operations Specialist
HexaFort.io
03.2024 - Current
Sales Operations Manager
Roambee Corporation
10.2023 - 02.2024
Business Operations Manager
Scrut Automation
11.2022 - 10.2023
Revenue Operations Analyst
Scrut Automation
02.2022 - 11.2022
Supply Planner (Founder)
Roots Logistics
03.2020 - 02.2022
Transaction Procurement Associate
Accenture Services Pvt.Ltd
11.2016 - 05.2017
Management Trainee
Raj Global Logistics
05.2016 - 11.2016
MBA - Global Logistics & Supply Chain Management
SP Jain School of Global Management
04.2001 -
BBA - Finance
Pillai's College of Arts, Commerce & Science
04.2001 -
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