Ketenya Semy
Hyderabad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in US Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Associate Trans Processing
Sutherland Healthcare Solutions
06.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
Education
Bachelor of Arts - Political Science
Cornerstone College
Dimapur, India07.2020
Skills
- Documentation
- Multi-Line Phone Talent
- Quality Control Analysis
- Continuous Improvement
- Compliance Testing
- Data Collection
- Call Management
- Account Updating
- Appointment Scheduling
- Data Entry
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Associate Trans Processing
Sutherland Healthcare Solutions
06.2023 - Current
Bachelor of Arts - Political Science
Cornerstone College
Similar Profiles
Elizabeth LucasElizabeth Lucas
Claims Representative at Sutherland Healthcare SolutionsClaims Representative at Sutherland Healthcare Solutions
Mehaboobunnesa Begum ShaikMehaboobunnesa Begum Shaik
Sr.Medical Coder at Sutherland Healthcare SolutionsSr.Medical Coder at Sutherland Healthcare Solutions
Srikanth ChakaliSrikanth Chakali
Credentialing Specialist at Sutherland Healthcare SolutionsCredentialing Specialist at Sutherland Healthcare Solutions