KESAVAN M
P&O Operations Leader | Turnaround Specialist | Achieving 20% + Productivity Increase | Champion of Unbossed & Integrity-Based Culture | Entrepreneurial Spirit | Automation & Quality Tools Expert
Hyderabad
Summary
P&O Operations leader, with 18 + years of experience in varied
industries, and Entrepreneurial stint. Turnaround Specialist,
achieving a minimum of 20% increase in the productivity of the team, using automation and quality tools. Leading the team by bringing in change in culture, a firm believer of unbossed and integrity based culture.
Overview
18
18
years of professional experience
Work History
Senior Manager - P&O Operations
Sandoz
04.2023 - Current
- Leading the change management post Spin-off for India and APAC countries for Sandoz P&O Operations.
- Implement and manage high quality, centralized, standardized and automated payroll & time operations for clients and end-users in a partial outsourced service model in designated cluster of countries.
- Leading a team of 14 (Direct Reports : 10 + 1 Manager)
- Leading operational excellence, user experience and integrated end-to-end service delivery of P&O processes and systems within Sandoz in line with local legal and statutory requirements.
- Lead service delivery for India and APAC; ensuring we meet all SLAs for Payroll, H2R and T&A for all designated APAC countries.
- Lead Sandoz PO services associates in Japan and China.
- Lead Change management and communication for SIR region.
- Partnering with global & regional project team, responsible for the set-up of a fully operational P&O Services organization which is able to provide end-to-end P&O services throughout the region in line with Sandoz P&O Services strategy and transformation program.
- Supporting in transformation initiatives like Workday implementation, Process Standardization, Exiting Transitional Service Agreements with Novartis.
Manager - Hire to Retire Services
Novartis
09.2020 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Leading a team of 20+ associates to provide Hire to Retire Operations for APAC Market.
- Delivered and sustained a 95+ SLA and CSAT.
- Transitioned ANZ, PH, MY and SG Countries H2R process to Hyderabad as a part of S2H Transitions in 3 months.
- Traveled to KL as a part of engagement development with PO BP, Rewards, AUS, TAS teams. Objective was to build engagement, understand and agree on expectations, establishing connect for escalation management.
- Managed the model of Outsourced Query Handling in SNOW with an external vendor and managed their performance.
- Co-ordinated with Stakeholders to streamline and stabilize the various H2R process.
- PY Team - Streamline the NOC process to reduce TAT from 15 Days to 7 Days.
- PO BP – Partnered with them to drive adoption of ONS and Mobi. Included their views to improvise the NOC process.
- TAS & IT – Streamlined the H2O process to ensure on time and in full Onboarding for new hires.
- Established a good engagement model with PO BP's, Rewards Partners,OPM's and other stakeholders with continuous engagement activities like POBP Connect and OPM Connect.
- Initiated Service Review Calls with Key Stakeholders to gather feedback and dialog on areas of improvement.
- Currently managing the following projects apart from the operations for APAC countries.
- Orbit – Process Identification, Documentation and KADAT update.
- YE Cycle – Merit Cycle for APAC countries.
- Expert in MIS reporting and Dashboard Management.
- Provided reports and analysis including Data Visualization for H2R Head.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant General Manager - Human Resources
Aequs Private Limited
4 2018 - 09.2020
- Established the Shared Services Model (Hire to Retire Process) to cater towards all transactional activities related to Finance and HR for 9 units of the SEZ and the customers of SEZ
- Successfully migrated the payroll functions for India from vendor to in-house within 2 months
- Migrated all transactional activities from the HR Partner to HRSS Team
- Introduced NPS Employer Contribution in collaboration with HDFC Bank for Management Level to reduce the impact of tax
- Administration of employee benefits (PF, Gratuity and Insurance) and its related compliance
- Managed and executed the increment process from budgeting to post increment analysis successfully from the first year for 1,800 employees
- Defined, designed internal & external parity ranges for market benchmarking to ensure pay parity.
Manager - Finance (India Payroll)
Flex Technologies India Private Limited
10.2012 - 04.2018
- Provided strategic planning and project execution for payroll operations for 7K + employees in both Manufacturing & Shared Services environment
- Formulating & implementing HR policies related to compensation structure, leave & attendance, expense re-imbursements, etc
- Managing the Statutory Compliance Partner for PAN India statutory compliances (PF, PT, ESIC & LWF).
Manager - Operations
Devas Technologies
04.2011 - 10.2012
- Setting up Devas' Education and Training Division in Coimbatore
- Taken up the franchise of CMC Academy, A Tata Enterprise
- Completely responsible for setting up the office and recruitment of staffs
- Responsible for the P&L of the division & Co-ordination of Payroll with the finance Team
- Maintenance of Attendance, Leave, Incentives and other statutory records
- SPOC for all Tax related queries for the employees
- Focused on automation, quality measures, gap analysis and process standardization for the payroll process
- Preparing the Business Plan for the financial year, setting up the targets and forecasting the business growth.
Manager - Operations
Jamboree Education
09.2010 - 03.2011
- Complete in charge of Chennai location for promoting Jamboree's products and services
- Responsible for turning around Chennai location (2 Centers) from Cost Center to Profit center
- Could meet 95% of Chennai Revenue Target twice
- Was instrumental in setting up and stabilizing the Chennai team
- Co-ordination of Payroll with the Finance Team
- Maintenance of Attendance, Leave, Incentives and other statutory records
- Taken Seminars in Various Colleges on 'Study Abroad' and guiding the students in taking the right decision.
Manager - Operations
Ma Foi Consulting Solutions Limited
08.2006 - 06.2010
- Provided strategic planning and project execution for payroll operations for 1.35 L Temp Staffs
- Managing the Statutory Compliance Partner for PAN India statutory compliances (PF, PT, ESIC & LWF)
- SPOC for all Tax related queries for the employees, all recons and Top Management Reporting
- Lead for payroll implementation and migration in the systems for new clients and migration of the payroll
- Top escalation point, for all Stats operations related issue like PF withdrawals, and compliance related inspection.
Skills
Stakeholder Management
Payroll & Taxation
Continuous Improvement
Project & Change Management
Statutory Compliances
Microsoft Office
Operations Management
Communicator
Customer Focus
Talent Development
Cross-Functional Collaboration
Data-driven decision-making
Education & Certification
- MBA - Finance & International Business, LIBA
- Bachelor of Commerce, Madras University
- Higher Diploma in Software Engineering, Aptech
- Global Mobility Certification, E & Y
Timeline
Senior Manager - P&O Operations
Sandoz
04.2023 - Current
Manager - Hire to Retire Services
Novartis
09.2020 - 03.2023
Manager - Finance (India Payroll)
Flex Technologies India Private Limited
10.2012 - 04.2018
Manager - Operations
Devas Technologies
04.2011 - 10.2012
Manager - Operations
Jamboree Education
09.2010 - 03.2011
Manager - Operations
Ma Foi Consulting Solutions Limited
08.2006 - 06.2010
Assistant General Manager - Human Resources
Aequs Private Limited
4 2018 - 09.2020
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