Keerthika S

• Analyzing and identifying submitted claims listed on AR aging reports.
• Reviewing healthcare provider policies and recognizing claims to focus on.
• Prioritizing uncollected claims for better revenue payments.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Managed customer relations through communication and helpful interactions.
• Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
• Addressing patient inquiries regarding billing issues and providing clear explanations.
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Testing analyst responsible to validate the benefits which is coded by the top Analyst.

● Top analyst codes customer benefit in the form of service codes and BVT validate the same benefits in the form of CPT, HCPC and Revenue codes.

● Notify to the top analyst thru the CTD applications in case of any incorrect coding found during claim testing.

● Once testing completes BVT uploads to testing documents to CDX applications to TOPS QA reference.

● Worked as Senior Associate - operation engineer for Waymo Autonomous car.

● Enhanced Machine training inputs to Waymo autonomous car, by Machine learning and methodology.

● Analyze the behavior of autonomous car to avoid unnecessary collision by collecting speed of other passing objects and dynamically changing the Speed of SDC (self driving car).

● Main work area is to train Waymo autonomous car detect and react to the surroundings accordingly.

● Main member of machine intelligence team which helps SDC to detect the speed signs, traffic signs and behave accordingly by collating and teaching the SDC by Dynamic learning Algorithm.

● Worked on different scenarios to avoid potential collision by detecting sudden unusual behavior of neighboring objects, by collecting data from sensors

• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Collaborated with upper management to drive strategy and implement new processes.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Respond to customer queries in a timely and accurate way, via email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives

• Conducted thorough research on emerging trends in the digital landscape, ensuring the company''s offerings remained relevant and competitive.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Tracked key performance indicators to measure success of campaigns.
• Implemented responsive designs for seamless user experiences across various devices, increasing mobile traffic and engagement.
• Worked as an Digital Interaction Advisor for six months in non- voice process for US based eCommerce website
• Experienced in resolving customer concerns and technical issues with the product via live chat
• Maintaining relationship with existing clients to deliver the quality of client service
• Helping customers if they are having issues while placing the orders and returns
• Resolving two customers simultaneously at the same time to maintain good customer service
• Respond to customer queries in a timely and accurate way, via chat