Keerthana K
Customer Due Diligence Specialist
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With 2 years of experience in Flutter.
1 year in CSO
1 year in CDD
From dealing with customers directly to specializing in KYC & AML.
Delivered good quality of work in both my roles by providing 100% of my abilities.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Customer Due Diligence Specialist
Flutter International
11.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Learned from my mistakes to provide better quality of work.
Customer Support Executive
Flutter International, Paddypower&Betfair
11.2022 - 11.2023
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Improved customer satisfaction by personalizing support based on customer history and preferences.
Education
Bachelor of Science - Computer Engineering Technology
JNTUH
Hyderabad, India10.2022
Skills
Customer Relations
Quality Assurance
Expert Problem Solving
Documentation Management
Emergency Response
Quality Assessment
Teamwork and Collaboration
Adaptability and Flexibility
Problem-Solving
Time Management
Multitasking Abilities
Active Listening
Languages
English
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Hindi
Upper intermediate (B2)
Certification
AML case investigation
Timeline
Customer Due Diligence Specialist
Flutter International
11.2023 - Current
Customer Support Executive
Flutter International, Paddypower&Betfair
11.2022 - 11.2023
Bachelor of Science - Computer Engineering Technology
JNTUH
AML case investigation
Anti Money Laundering Compliance
AML concepts
AML & Combating
Terrorism Financing
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