Sports (National level Table Tennis player)
Keerthana Gudipati
Customer Success Executive
Hyderabad
Summary
Results-driven Senior Customer Success Analyst with an overall 5 years of experience in Sales, Product Adoption, Digital Lead Generation, Customer Advocacy, and a proven track record in meeting sales targets and building strong client relationships. Highly skilled in Customer Retention and showcasing value propositions to enterprise and SME customers and market-compelling solutions. Seeking a challenging role to upgrade knowledge and provide tailored solutions for Businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Success Analyst
Yubi - CredAvenue Private Limited
01.2022 - 09.2023
- Expansion revenue of INR 1.75 Cr through up-sell/cross-sell for FY 2022-23 across product lines
- Maintained time to value (TTV) of less than 30 days indicating effective on-boarding and customer success efforts
- Onboarded customers within 5 day SLA and completed handoffs
- Expert in identifying Customer Pain points and conduct customized Demo flow to solve problem statement
- Maintained customer adoption rate of 85%
- 86% of managed customers (750 Organizations) have successfully contributed to top of funnel out of which 15% (113) have closed a deal with an Investor for Fiscal Year 22-23
- Mentored 4 member team of MBA interns to acquire and manage 5000+ Enterprise/SMEs by understanding Customer's Financial goals, and ensuring Recurring Revenue from nurtured relationships
- Executed Account Revival Campaign through Hubspot, LinkedIn, and WhatsApp by identifying Ideal Customer Profile and A/B tested messaging
- Was awarded ESOPs in recognition of exceptional service.
Customer Success - Video Specialist
Wavelabs Technologies Pvt.Ltd
07.2020 - 11.2021
- Managed virtual conferences for global banking and financial clients, including Morgan Stanley, Barclays, HSBC, CITI, BOA, and JP Morgan.
- Gathered feedback, analyzed metrics, and acted as primary point of contact for clients.
- Contributed to success of London Stock Exchange team by facilitating conferencing, live-streaming and webinars.
Community Operations Specialist
Uber Research And Development Pvt Ltd. '
06.2018 - 03.2020
- Built and maintained relationships with customers across Sri Lanka, Bangladesh and India, focusing on growth and satisfaction.
- Evangelized products through strategic sales approaches, documented customer processes, and handled high-level escalations.
Education
Bachelor of Arts - Mass Communication & Journalism
Bhavans Vivekananda Degree College
Sainikpuri, Hyderabad 05.2009 - 05.2011
High School - Commerce With Informatic Practices
Kendriya Vidyalaya
Hyderabad, India 05.2006 - 05.2009
Skills
Relationship building and Networking
Interpersonal skills
People Management & Strategic thinking
Project Management & Account Management
Lead Generation & Lead Qualification
Consultative Selling & Problem Solving
Interests
Event Management & Organizing
Arts & music
IT Tools
- Hubspot, Asana, Amplitude, Slack, Quicksight, Bliss, G-suite
Timeline
Customer Success Analyst
Yubi - CredAvenue Private Limited
01.2022 - 09.2023
Customer Success - Video Specialist
Wavelabs Technologies Pvt.Ltd
07.2020 - 11.2021
Community Operations Specialist
Uber Research And Development Pvt Ltd. '
06.2018 - 03.2020
Bachelor of Arts - Mass Communication & Journalism
Bhavans Vivekananda Degree College
05.2009 - 05.2011
High School - Commerce With Informatic Practices
Kendriya Vidyalaya
05.2006 - 05.2009
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